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Question

file format module cannot parse the file, unable to open camera raw photoshop cc

Forum|Forum|7 years ago
March 12, 2018
3 replies
5335 views

Hi,

I'm unable to open Jpeg photos in camera raw in photoshop cc. I keep getting the error message "file format module cannot parse the file". The file's not corrupt because it's never been altered in any way. It just came out of the camera onto my computer, yet it won't open. I'm using windows 10. I've had photoshop cc for a couple months now, and have never been able to use camera raw. Has anyone found a fix for this?

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Community Expert

Community Expert

Photoshop 19.1.4 released today, fixes such an issue: Fixed issues in Adobe Photoshop CC

run the creative cloud app to update!

Known Participant

It's - Photoshop 19.1.1, Camera Raw 10.2 from the file Camera raw .8bi and Camera Raw Filter 10.2 from the Camera raw .8bi.

A

Anonymous

2 things to try, reset Photoshop preferences

If that doesn't work try this

Use the Creative Cloud Cleaner Tool to solve installation problems

Failing that I'm all out of ideas you could try contacting Adobe Customer Care

Contact Customer Care

Community Expert

Community Expert

I believe your encountering a bug in camera raw 10.2.

It was fixed in camera raw 10.2.1, which you can get from here:

You want the CameraRaw_10_2_1_win.zip

Camera Raw plug-in installer

A

Anonymous

Can you open the images in Windows 10 preview pane, do they images have a .jpg extension

Known Participant

In Windows 10, here's an example - IMG_1244.jpg

Known Participant

and yes they do open in Windows 10