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Enzo5EB8
Inspiring
July 13, 2023
Answered

File Not Found in Shared Library

  • July 13, 2023
  • 1 reply
  • 1111 views

I created a bunch of assets and shared them to a library to share with a co-worker. When they go and try to place the asset in their document, they get the following error message: "Could not place copy.psd because the file was not found". Any thoughts on why this would be happening?

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Correct answer Enzo5EB8

I figured out what was going on. One of the layers in each asset was linked to the cloud so it was looking for that file. I just rasterized the layer and now it's sharing just fine.

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
July 13, 2023

How large and how many assets did you upload? PSD files can take longer to fully sync in CC Libraries especially if larger or have multiple layers. How long ago did you add them to the library?

 

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Enzo5EB8Author
Inspiring
July 13, 2023

They were added a few days ago. I added about 50 assets. They are not large files.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
July 13, 2023

You can always check assets.adobe.com and see if they are showing as synced there first.

If they are then I would go to your Creative Cloud Desktop app and hold Opt+Cmd+R to relaunch the connection. Then check your sync status in the cloud icon.

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