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Participant
November 21, 2023
Question

Files not opening when I'm away from home

  • November 21, 2023
  • 2 replies
  • 220 views

Every time I am trying to work from a different location than from home, Photoshop is not opening. When I open a photo to edit, Photoshop freezes and must make the "ping" sound when I click on the program. I need to "Ctrl+Alt+Delete" and force stop Photoshop. It is higly frustrating. 

 

Any advice would be appreciated. 

 

This topic has been closed for replies.

2 replies

Legend
September 20, 2024

Please post a system report (Help->System Info.)

Also, are you working from your internal drive? And can you try disabling the Home screen? What peripherals are plugged in at home but not on the road? And if you have different battery/AC settings, check for things like graphics processor and drive sleep. Those could be a problem.

Kevin Stohlmeyer
Community Expert
Community Expert
November 21, 2023

@Thinus van Staden sorry for the silly question - I'm assuming you are on a laptop correct? Do you have an internet connection when starting up?

Participant
September 20, 2024

Yes, I am connected to the internet when I open Photoshop.