A

Anonymous

Question

Files showing artwork in preview but opens up to one glitched layer??? See images

This topic has been closed for replies.

Community Expert

Your preview is a seperate image from your actual file. With everything you have tried, I'm going with your file is corrupted.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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Anonymous

Inclined to agree. I was really hoping there'd be a solution though. 🙂

Community Expert

I am wondering it the issue is with the graphic processor. I've seen this issue with an earlier version of Photoshop.

Our fix was to to to Edit > Preferences (Windows) | Apple > Preferences (Mac)

Select Performance

Uncheck Use Graphics Processor

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Anonymous

Right @happie_97. I saw that as a possible and gave it a try. Didn't work.

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Anonymous

I've tried the following:

Restarting Computer

Unistall/Reinstall Photoshop 2020

Reverting to Photoshop 2019

Unchecking the "Use Graphic Processor" feature in the Performance Setting

Community Expert

Oh wow! I didnt see that you've already tried unchecking that. It shows the same way in Photoshop 2019?

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Anonymous

Yep, the same in both. It's weird because not all my files are doing this. I'm just discovering that some of them are.

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