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Dan+Cermak
Participant
June 12, 2026
Question

firefly upscale

  • June 12, 2026
  • 1 reply
  • 0 views

I am using Photoshop 27.7.0 and have a Creative Suite Pro subscription. Since yesterday, the Firefly Upscale feature has stopped working and immediately displays the following error message:

 

“Something went wrong and your request cannot be completed at this time. Please try again.”

 

The image I am trying to upscale is not too large, it is a JPG, and it uses the sRGB color space. Generative Fill works without any issues. The problem only occurs with the Upscale feature.

 

I have already restarted Photoshop and even rebooted my entire computer, but unfortunately neither solution helped.

 

Any help would be greatly appreciated. Thanks in advance!

    1 reply

    Community Expert
    June 12, 2026

    Moderators, @Mohit Goyal,  please merge this with the following existing post:

    only Firefly upscale not working | Adobe DME

    It seems that’s the same issue.

     

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI