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Participating Frequently
April 25, 2023
Question

Fix Photoshop

  • April 25, 2023
  • 25 replies
  • 1425 views

For months now Photoshop has had problems.  During this time, I have read forums and troubleshooting guides.  In these forums as well as support sections,  Adobe seems to blame the customer.  You list a step of fixes where you are redirecting to different fixes for each step.  I have watched a guy being told there was something wrong with his system (drivers).  This gentleman was a proffessional in the field of 3d animation, none of his animation software had a problem, just Photoshop.  Do you not think that someone who makes a living in 3d animation would not keep his drivers and software up to date?  Yet he was told to update his drivers.  I am a business man, and as a standard business practice.  I do not blame my customers before going through my product on every level.  I then do what I can to resolve this issue.  You see, to me every customer is important.  Word of mouth about customer service has sold more jobs for me then anything I could possibly say in a sales pitch.  That being said, it appears Adobe has taken the past few months of Photoshop complaints lightly.  That to me is a very poor business model, especially for a world class company.  The latest update has seem to take care of some of the problems, to what extent I do not know it is still a new update.  However, many still exist.  One that I noticed that is random but does happen.  I made a video for, in this video i have a webcam on my monitor as well as recording the desktop.  You can see in it that the desktop does not go away, but my monitor breifly seems to turn off without turning off, just goes blank.  If you move your mouse back it reappears until you try again.  I do not know what is going on lately but one of your updates. within the last few months, has caused a very critical problem.  It seems like the latest updates are being applied to counter that problem rather than completely remove it from existance.  On a positive note I have used photoshop for perhaps over 20 years.  I love the software.  I would come home at night turn on music and just play around with images.  It always gave me a peaceful evening, and I felt it was time well spent.  Nothing compares to the feeling you get when you create something out of nothing.  I no longer get that warm fuzzy feeling anymore.  I do everything I can to avoid opening Photoshop now.  If there is no way around it and i have to open it.  I first make sure everything I have open is saved and closed.  I then cross my fingers that I will not run into a problem.  Does that sound like something you would want in your daily work routine?  Before you run me through the Gauntlet, Yes I have done every step on your list of fixes, clicked on every single link to every step.  Which by the way is almost a two day ordeal to cover everything.  Windows is up to date, I even installed studio only drivers on my system for my 2080ti.  I have plenty of ram, resources, and threads to run Photoshop.  Which FYI you can run photoshop on raspberry PI, achingly slow however, but it can be done.  I have even gone through all my photoshop settings adjusted them as you said, and then in later steps reset them back to their defaults.  Photoshop has the latest update 24.4.1.  I have removed and reinstalled photoshop atleast twice.  I even deleted the registry entries for it, somthing I did not find in your help guide, but that anyone who has dealt with a faulty program, knows to do.  I will leave a 1 drive link to the video I made at the end of this.  The ball is in your court now, don't stare at it in astonishment.  Pick it up and do something with it.  Just know in order to fix whatever it is causing all these issues.  You have to first admit to yourself there is an issue, and not assume that your entire customer base has faulty incompatable systems.  It worked before you fixed it, if it no longer works.  Then you apparently compunded a new issue, and did not fix it.  If a solution is not found within the next couple months.  I will be forced to abandon Photoshop, and all adobe services, and seek other avenues.  I will have anything Adobe removed from my cloud based servers as well as my networked servers.  I will also encourage everyone I know to do the same.  I did mention I'm in sales, I have dealings with 56 different construction companies some of them world wide.  I will even remove adobe extensions from my web browser.  I do not sell inferior products, and I will definately not rely on one for my daily work routine.  Now please, I am asking you as someone who has used your software and loved it for a very long time, to fix these issues and make Photoshop what it once was.

1Drive link to video:  https://1drv.ms/u/s!Ah70qS9KLB9prkqHD_2udUTD90-y?e=egmbnp

Thank you for your time in reading this,
Shawn W

This topic has been closed for replies.

25 replies

Kevin Stohlmeyer
Community Expert
Community Expert
April 25, 2023

The blink on your video suggests something with the video card/driver. Does the same behavior happen with any tool or area in Photoshop you click?

Derek Cross
Community Expert
Community Expert
April 25, 2023

A bit more ram would help. But try a fresh install and see if that helps.

Participating Frequently
April 25, 2023

windows where adobe is installed 119 gig free space
harddrive for recording   1.7 tb free
Hardrive I save imaging photos and videos too 4 tb free
16 gig DDR4 3200 ram

Participating Frequently
April 25, 2023

the disk that adobe is installed on or the disc i save files to.  I have 3 hard drives

Derek Cross
Community Expert
Community Expert
April 25, 2023

Yes that's the tool. Can you reconfirm how much RAM and spare hard disk capacity you have?

Kevin Stohlmeyer
Community Expert
Community Expert
April 25, 2023

Hi @Janet21842253vig4 your issue is different from the OP, please create a new post to better assist you.

Participating Frequently
April 25, 2023
Participating Frequently
April 25, 2023

I have never used Photoshop to make a video bu I have used Premier and it works great.  I currently use Vegas, due to being used to it and what I learned on. but if you dont have premier then I believe premier rush which is a down scaled version is also not bad.  I apologise for not having an answer to your video editing in Photoshop but perhaps those suggestions will help.

Participating Frequently
April 25, 2023

Forgive me if I come across a bit harsh, but this has been an ongoing issue for several months within the community and it has been only Photoshop.  I just made a video a couple weeks back with sony vegas which requires alot more resources and it had no errors no flaws.  I work as a hobby doing music home recording in a Daw that also requires more resources.  Again, not a single problem and there are 75 different tracks all with plugins that use resources and ram. here is a screen shot 

Participant
April 25, 2023

I have used photoshop for over 20 years and have come to depend on that warm fuzzy feeling.  Now I am trying to do a video in photoshop.  It is driving me crazy.  The fps keeps changing.  The audio has quit playing.  There is a glitch a minute here.  I am very experienced in photoshop, I have been trying to learn to make videos for six months.  I am still learning, but it is not at all easy.  I havnt found much good help info online.