Participant

Question

FIX YOUR APPS.

Forum|Forum|3 years ago
September 6, 2022
3 replies
313 views

I'm not paying 500€ a year for this if every update works worse than the last. This is shameful to charge so much for apps that work terribly. I dread opening them because they either crash my system or my file. Enough. If Photoshop doesn't get sorted by the next update, I'm quitting your overpriced Suite 90% of which I don't even use (but have to buy because individual programs are more expensive) and switching to Affinity.

[Topic edited by moderator & moved from Using the Community to Photoshop.]

General Feedback

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TheDigitalDog

Inspiring

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing?
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

This is of course a start should your goal be to fix what you tell us is 'crashing' with little useful details about your specific system, OS, or even PS version. If the goal is just to complain, no one here at Adobe is paying attention to you as explained earlier.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

jane-e

Community Expert

@Nenaddiczkov wrote:

they either crash my system or my file.

Are you sending in the crash reports and including your email? Adobe Staff is on this forum and they read all the crash reports. You might create a new post describing the issue and tag it as "Bugs" instead of "Discussions" so they will see your post. Tell them you have submitted the crash reports so they can match the reports to your post.

Please consider this.

Jane

Forum volunteer.

Nancy OShea

Community Expert

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

You don't say which apps you use but if Photoshop is all you need, the Photography Plan bundle might be better fit for $10/month for 12 months. Includes the following:

Photoshop CC and Photoshop on iPad
Camera Raw
Lightroom on desktop, mobile and the web
Lightroom Classic
Portfolio website + hosting
Adobe Express (free starter plan)
Bridge
20 GB cloud storage (upgradable to 1 TB).
Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Adobe Technical Support can be reached by phone or online chat.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

N

NenaddiczkovAuthor

Participant

First, this kind of reply is another point and a bone to pick with Adobe, which you are not making available in the tags (bugs, ideas etc.), which is to do with your policy. You immediately assume my hardware and software are the issues. They are not; my system is more than capable of handling your apps. Furthermore, some of my colleagues who own much more powerful systems are also pulling their hair with frustration with your programs. I use not only Photoshop but also Illustrator and Indesign, a joint package for which is, of course, unavailable.

Suggesting I check if my system meets the necessary requirements is quite frankly an insulting and blatantly agitating way of twisting my arm (and that of others) into unnecessarily spending money on upgrading my hardware when I know for a fact (based on numerous accounts of other users) that the issue lies with Adobe's frantic and quite visibly disjointed decisions related to frequent and unnecessary updates. You are doing what Apple did (or does), creating a problem we need to pay you (or your partners) to fix.

You may freely pass on my comments to your superiors or whoever is in charge of major decisions. Many other users and I are increasingly frustrated with paying a premium price for a sub-par service. On top of that, you are deflecting the problem back to us. If you've established yourselves as an industry standard, enable us to work correctly with your software; otherwise, as I stated before, you'll be losing me (and others).

No need to reply to this; this is an intentionally one-sided statement on my part in hopes of reaching more users who experience the same issues.

Peru Bob

Community Expert

You may freely pass on my comments to your superiors or whoever is in charge of major decisions.

By @Nenaddiczkov

This is a user to user forum. We are not Adobe employees.

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