Fluorescent green screen error

Forum|Forum|4 years ago
June 19, 2021
1 reply
1710 views

All of my files appear as normal when on the photoshop welcome screen but when I select one and open it the whole screen is bright green and I cannot click or move beneath this. Any suggestions gratefully received. I have tried shutting down and restarting. I have tried opening various files and its the same with all.

Victoria

Problem or error

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Correct answer Ged_Traynor

What I've highlighted in green "Deactivate Native Canvas" remember to restart Photoshop

Ged_Traynor

Community Expert

Hi

What exact version of Photoshop so you have, if it's the most recent version try enabling this option in preferences and restarting Photoshop to see if it helps

V

victoria fittonAuthor

Participating Frequently

Hi Ged

Thank you for your reply. It is the latest version of Photoshop, I have a subscription. What should I enable in preferences, could you please clarify?

Thanks again.

Victoria

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Ged_Traynor

Correct answer

Community Expert

What I've highlighted in green "Deactivate Native Canvas" remember to restart Photoshop

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