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kawawatei
Participant
November 13, 2019
Question

Formule photographie - Photography formula

  • November 13, 2019
  • 1 reply
  • 179 views

Bonjour,

 

Je viens de souscrire à l'abonnement Photographie (en black friday) qui comprend Lightroom CC, Lightroom Classic, et Photoshop.

Seulement, lorsque que je télécharge Photoshop et Lightroom Classic, mon compte ne reconnaît pas mon compte et me demande de souscrire à ces application qui sont pourtant comprises dans mon abonnement. Lorsque je vais dans les applications comprise dans mon abonnement, Photoshop et Lightroom Classic n'apparaissent pas. 

 

Quel est le problème svp? 

 

Hello
 
I just subscribed to the Photography subscription (in black friday) which includes Lightroom CC, Lightroom Classic, and Photoshop.
Only, when I download Photoshop and Lightroom Classic, my account does not recognize my account and asks me to subscribe to these applications that are yet included in my subscription. When I go into the apps included in my subscription, Photoshop and Lightroom Classic don't appear.
 
What's the problem please?

This topic has been closed for replies.

1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
November 13, 2019

Log into Adobe.com with your user account and password and the manager you account.  See if you account has a subscription. If it does not which seems likely you need to contact Adobe Customer support for help get you subscription add into your user account.

JJMack
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