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TheMalloryBashGuy
TheMalloryBashGuy
Inspiring
March 21, 2023
Answered

Free Transform "Program Error"

  • March 21, 2023
  • 4 replies
  • 1266 views

I had a minor, fraction-of-a-second power surge the other day, and ever since then, Photoshop hasn't been allowing me to free transform. When I rename the Photoshop folder and restart, it'll work again--until I restart again. When I uninstalled and reinstalled Photoshop and restarted the computer, it worked again--until I restarted again.

 

It gives me an error stating, "Could not complete your request because of a program error" every time I try to use the transform handles to resize. It'll let me move it around, but sometimes it'll show afterimage lag. It'll also show low res aliasing at every other zoom resolution, which is, as far as I know, generally a graphics card issue--but this card is supposed to be pretty good and made for this sort of thing, and it worked perfectly find prior to the power surge. I'm attaching a screenshot of the error.

 

 

I'm running Windows 11 on a brand new Dell PC. Here are the specs:

 

CPU

Processor 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz   2.50 GHz

Installed RAM 32.0 GB (31.6 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch Pen support

Edition Windows 11 Pro

Version 22H2

Installed on ‎ 1/‎1/‎2023

MONITOR

LG LED LCD Monitor
Model 32UN880

 

WACOM CINTIQ

Model DTK-2260

This topic has been closed for replies.
Correct answer jane-e

 

@TheMalloryBashGuy wrote:

Could it be this: I have two graphics cards. The Intel card and the NVIDIA card.

 

It could indeed. Photoshop does not work well with two graphic cards. Use the NVIDIA and read these two help files for details:

 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Photoshop does not take advantage of multiple graphics cards. Conflicting drivers may also cause crashes or other problems.

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

If your system has more than one graphics card, ensure that Photoshop has been assigned the High-Performance graphics card rather than Integrated Graphics or Power-Saving graphics card for the best experience. Changing these settings on laptops will increase battery usage.

 

Jane

 

4 replies

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
March 21, 2023

 

@TheMalloryBashGuy wrote:

Could it be this: I have two graphics cards. The Intel card and the NVIDIA card.

 

It could indeed. Photoshop does not work well with two graphic cards. Use the NVIDIA and read these two help files for details:

 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Photoshop does not take advantage of multiple graphics cards. Conflicting drivers may also cause crashes or other problems.

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

If your system has more than one graphics card, ensure that Photoshop has been assigned the High-Performance graphics card rather than Integrated Graphics or Power-Saving graphics card for the best experience. Changing these settings on laptops will increase battery usage.

 

Jane

 

    TheMalloryBashGuy
    TheMalloryBashGuyAuthor
    Inspiring
    April 6, 2023

    Thank you! Much appreciated.

    TheMalloryBashGuy
    TheMalloryBashGuyAuthor
    Inspiring
    March 21, 2023

    Could it be this:

     

    I have two graphics cards. The Intel card and the NVIDIA card. The NVIDIA card on seems to connect to the one port, and the other uses the Intel card. I can't seem to assign it otherwise. When the Cintiq is plugged into the NVIDIA port, I have no problems. When it's plugged into the Intel port, I get the error. Photoshop itself seems to be running on NVIDIA regardless, so could the error be a result of the Cintiq and Photoshop trying to run on two different graphics cards?

    TheMalloryBashGuy
    TheMalloryBashGuyAuthor
    Inspiring
    March 21, 2023

    It doesn't matter which way I go about it, it gives the same error. If I use the transform controls at all, whether it auto-selects the layer contents when I click on the Move Tool or I make a selection and then try to use the Move Tool's transform handles, it gives the same error. And if I try to Free Transform at all, it gives the error. Any attempt to resize the selection gives this error.

    I've tried to reset the preferences. When I restarted, it worked, but then when I shut down and booted up again--same day or next day--the error and issues return. I've also tried to rename the preferences file. Same thing. Restarting after the change worked, but shutting down and opening up again returns the error.

    I've ordered surge protectors and plan to connect them ASAP.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 21, 2023

     

    I had a minor, fraction-of-a-second power surge the other day, and ever since then, Photoshop hasn't been allowing me to free transform.

    By @TheMalloryBashGuy

     

     

    You have "Show Transform Controls" enabled. To clarify, are you using the transform controls or making a selection first, then Edit > Free Transform (Ctrl+T)?

     

    You might need to reset preferences. If you do it manually, then you rename the file and a new one will be created. If it does not fix the issue, you can delete the new one and restore the old one.

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    You didn't ask this, but have you looked into getting an uninterruptible power supply and surge protector? Here's an article from PC World to get you started:

    https://www.pcworld.com/article/398992/keep-your-gear-safe-with-this-30-uninterruptible-power-supply-and-surge-protector.html

     

    Jane

     

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