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Participant
January 25, 2023
Answered

Free Transform tool Program Error Message - PC

  • January 25, 2023
  • 5 replies
  • 4970 views

I'm getting an error tool each time I try to transform the size of a layer in PS. I've installed the latest PS version. It says it can't be done beccause of a program error. The transform corners on the layer also look different. I've tried everything. Any ideas on how to fix it? Help please! 

This topic has been closed for replies.
Correct answer rachelt95507413

@ben-erwin wrote:

I would like to rephasize that this isn't function of Photoshop isn't something that should be affected by preferences.


 

The Preferences file is not just what you see in (Ctrl/Cmd+K) Preferences. The file can become corrupted, especially after a crash or two. Resetting Preferences gives you a clean installation of the application.

 

You can reset preferences from Preferences > General or by deleting the file or by the keyboard shortcut trick. Photoshop will create a new one when the old one is deleted. The advantage of renaming the file as per Sameer's instructions is that if it doesn't solve your issue, you can restore it.  (There is nothing magic about ".old", btw. Just rename it.)

 

In addition to internal things and the things you see in Preferences, the file also contains actions, swatches, and many other things that you want to make sure you are backup up on a regular basis.

 

Jane

 


Thanks for all the suggestions. To be honest, I'm not exactly sure what the fix was in the end, because I did everything! Re-installed PS (for the 4th time), cleared preferences, etc. However, it's source was definitely the installation of the latest version of PS, everything was fine before that and immediately wasn't fine afterwards. It may have had something to do with rasterizing a layer by accident (I didn't need to do, I just accidentally clicked the wrong buttong) and everything went down hilll from there. Many thanks for all the contributions to my original post. 

5 replies

Jealous
Participating Frequently
July 11, 2023

Happened to me too. New PS update just really messed up this gig I'm on.
Doing my best to  follow SameerK's instructions but I'm a bit confused.
I am replacing the '.psp' a '.old' ? Can you be a bit more specific on how to get rid of old settings? 

Jealous
Participating Frequently
July 11, 2023

SOLVED.
This is what worked for me on PC.
- PS Version 24.3 
- Go into your 'ADOBE PHOTOSHOP 2023 SETTINGS' folder 
- Change 'AdobePhotoshop2023Prefs.psp' >> to >> 'AdobePhotoshop2023Prefs.old' 
- Restart PS.

Rafael Oliveira Brazil
Participant
April 14, 2023

Pessoal, estava com esse mesmo problema.
Consegui resolver realizando esse processo: 
Editar>Preferências>Desempenho: desmarquei a opção "Usar processador gráfico".
Pronto, a ferramenta "Transformação Livre" voltou a funcionar.


Espero que esse processo ajude vocês.

Abraços.

Participant
March 30, 2023

Same here. Transform Error. And nothing helps. In more then 20 years of using photoshop Iv never experience something like that before.

Participant
March 29, 2023

I am getting this exact error, and I have implemented the fix recommended here.

However every time I restart my computer i.e. every day – the error recurs.

This is a waste of time redoing the same fix for it to be a temporary solution.

Note I am only using photoshop, copy-paste resize. I am not a complex or sophisticated user so this cannot be related to any tasks or scripts running.

Can someone help with a permanent fix please?

Sameer K
Community Manager
Community Manager
January 25, 2023

Welcome to the Photoshop community. I'll help you figure this out.

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder mentioned below and rename it to backup. 

 

https://helpx.adobe.com/photoshop/using/preferences.html

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old), you can later restore these preferences if needed.(https://helpx.adobe.com/photoshop/using/preferences.html)
  • Restart the computer.
  • Apply any pending updated to the Windows OS & the graphics cards from the respective manufacturer's driver managers.

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

ben-erwin
Known Participant
January 31, 2023

Thank you for this tip Sameer, I will try the fix you suggested, but his is an error that should not ever make a user to resort to registry hacks.
I have been using Photoshop for 27 years and I have never seen such an egregious error as this.
it is a showstopper. It's utterly infuriating and frustrating.
I have seen previous issues with preferences causing polution, and some of them stem from telling Creative Cloud to remember you do not want to save to the cloud. 
I ask that Adobe engineers make it an urgent priority to eradicate this bug and push an immediate update. 
I can't tell you how much inconveneince this bug has caused and on two machines. 

Chris 486
Community Expert
Community Expert
January 31, 2023

Hi @ben-erwin ,

 

I believe what Sameer is suggesting is just to allow photoshop to rebuild the preferences folder from scratch to verify there isn't a file issue there. No registry editing involved in his insctructions nor hacks. 

 

His last bullet point of updating windows and graphics could also be the fix - which could imply that this was never an Adobe issue but found with windows or the graphics manufacturer. There are many connecting parts that are outside of Adobe's control to make their software run correctly at all times. That can be the most frustrating as an update (or lack there of) independently can cause issues inside the program.

 

The great thing is that there is a direct employee here to help understand that issue and gather more information. Hopefully Rachel and you keep the dialogue going as to whether these suggestions help and provide further info to you issue so Sameer can better undstand it and work with the photoshop team to creat a fix.