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Participant
December 7, 2021
Question

Freezing problem on PS when opening.

  • December 7, 2021
  • 2 replies
  • 178 views

Hello;
I formatted the computer and re-installed some Adobe programs that I use to work. PS, Xd, AI and DW are installed. Only with PS I have had problems when I start to edit the first document after opening the program. It freezes and freezes, without allowing tools to be changed or any other action. I have to keep trying to use it for about 20 minutes until suddenly it works normally again. If I leave it minimized it doesn't work and it keeps freezing until I keep trying to use it. This problem only comes back if I close the program and open it again, from then on I need to do it again... mess with it for about 20 min in some document until it stops crashing and working normally.

  • All other Adobe programs work normally.
  • Before formatting, it worked normally.
  • I've already tried to reinstall everything a few times.
  • I've already tried changing memory settings
  • I've already tried using it without activating the GPU

PS version: 23.0.2
Hardware: i5 4430, 16gb RAM ddr3, rx 570 4gb, ssd, Windows 10

Translated text, sorry!

This topic has been closed for replies.

2 replies

Community Expert
December 31, 2021

Hi, try to fully reisntall photoshop with this tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If the issue disappear after a warm up time, it can also be due to a hardware related problem (RAM/disk?) or by a conflict with some other tasks/internet calls like virus activity...

Eugenio.NYC
Participating Frequently
December 31, 2021

Sorry to hear about your experience, maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html