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IntoThePrags
Participant
June 16, 2023
Question

Frequent crashing in app

  • June 16, 2023
  • 3 replies
  • 247 views

Hello Team,

 

Since last two updates I am facing frequent crashing in app. It is hardly 2/3 mins in app and it gets crash, even while simply opening patch tool or brush etc. I am using another old version as well (Adobe Photoshop Version: 23.0.0 20211013.r.36) which is working fine without crash. Even beta version is working fine. But the regular version is creating issues. I am using windows 10. I have attached crash report as well. Please check 

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    3 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 16, 2023

    Thank you @IntoThePrags for supplying the team with your crash reports, we can see them. One off the crashes appears to be fixed and should be released in an upcomming Ps release. We will check with the team as to the other and when/what they can find out.

     

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      June 16, 2023

      Try the Adobe Cleaner Tool to remove the application and older versions, and install a fresh version of Photoshop. https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        Derek Cross
        Community Expert
        Derek CrossCommunity Expert
        Community Expert
        June 16, 2023

        Which Photoshop version and OS?

        How much RAM and spare hard disk capacity do you have?

        Have you tried resetting the Photoshop preferences?

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