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JonnyWUK
Inspiring
March 8, 2023
Question

Frequent system crashes when using Photoshop

  • March 8, 2023
  • 2 replies
  • 2351 views

Hi there,


I am having trouble with frequent system crashes while using Photoshop on an XP-Pen Artist 24 Pro.  It's hampered my work over the last few weeks so any advice or suggestions would be really appreciated 😄  Here are the details -


I use Photoshop for drawing cartoons in a document with multiple layers.  After typically 10-40 minutes, my system will suddenly reboot.  This always occurs while interacting with Photoshop, and usually occurs while drawing on the screen with a pen using the Brush tool.  Sometimes the system shows some lag before crashing, while other times the crash occurs out of the blue. There seem to be less frequent crashes when minimising the number of other programs open (e.g. Chrome) but crashes do still occur.  (While I could use Ps without any other programs open, this is far from ideal as I need to go back and forth between Photoshop and other programs to put the cartoons into the documents I'm illustrating.)


I've tried re-installing Photoshop using the Creative Cloud App (both without and with resetting preferences), but this didn't help; neither did unchecking "Use Graphics Processor" or clearing the font cache. However, using an earlier version of Photoshop (Photoshop 2022.2.0) and turning down the memory usage to 15000 MB does help - Photoshop hasn't crashed so far (1 hour plus). This makes me wonder whether the problem could be the RAM.


While I'm glad to have a usable version of Photoshop, being stuck on Photoshop 2022 isn't ideal going forwards (the latest version of Photoshop 23 has the same problems as 24 for me). Is there anything else I can try to get a more stable system, or would trying a RAM upgrade be the way to go?


My system:


CPU - Intel Core i7-7820X, 3.60GHz (64-bit)
GPU - GTX 1080 Ti 
RAM - 32.0 GB
Main display + Artist 24 Pro pen display
Photoshop is installed on the same SSD as the operating system, which it also uses as a scratch disk; free space over 100 GB  

Illustrator works just fine
(The same problems occur when using Ps without any Plug-ins.)


Thanks for your help!

This topic has been closed for replies.

2 replies

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
March 8, 2023

neither did unchecking "Use Graphics Processor" or clearing the font cache.

Just to make sure: Did you restart Photoshop after changing that setting? 

As Photoshop cannot crash a modern OS, and as @Ged_Traynor stated, drivers (in particular the GPU driver) seem like possible culprits. 

    J
    JonnyWUKAuthor
    Inspiring
    March 8, 2023

    Hi, thank you for your reply.  Yes, I have tried restarting photoshop after changing settings.  Unfortunately the problem keeps happening.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    March 8, 2023

    Hi

    System reboots/crashes are usually caused by buggy drivers and or failing hardware, have you checked Windows event viewer for errors relating to Photoshop.exe in the application log, do you use the Studio Nvidia driver or the Game Ready one, Adobe recommends the Studio version

      J
      JonnyWUKAuthor
      Inspiring
      March 8, 2023

      Hi, thanks for the reply.  I am using the latest Studio Driver (528.49).  As far as I can tell my other drivers are all up to date. 

      I can't see Photoshop mentioned by name in the application log.  I've spent some time staring at it, and I can't see an obvious pattern as to what might be causing the restarts - though I'll admit I'm out of my depth here.  There are some red "error" messages, but they seem to be for a different program each time.  

       If the issue is failiing hardware, could you tell me which bit of hardware would be likely to cause this kind of error?

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        March 8, 2023

        Do you have the issue without the XP-Pen Artist 24 Pro connected, it's hard to say what could be causing it without some kind of error message.

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