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Jasmine34480424s66d
Participant
January 10, 2024
Question

Generative Fill: Something went wrong (Error 1007) [Jan 2024]

  • January 10, 2024
  • 2 replies
  • 9917 views

Every time I try to generative field, I get an error message. I recently updated the version of ps and ever since then, I have been having the error message. I already uninstalled, and reinstalled the app. I have done everything I can think of. The same issue occurs on Adobe Illustrator when trying to use Ai option to generate.

 

 

 

 

{Thread title updated by moderator}

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 11, 2024

    Hi @Jasmine34480424s66d Error 1007 was noted over the summer as a firewall/proxy issue. Check your firewall settings to make sure it is not blocking Adobe software. It could also be an issue if you are using VPN connection.

      J
      Jasmine34480424s66dAuthor
      Participant
      January 11, 2024

      I checked the firewall/proxy settings and I do not see any settings preventing Adobe software from coming through. 

        chanaart
        Community Expert
        chanaartCommunity Expert
        Community Expert
        January 11, 2024

        If you still having problems I suggest contacting Customer Care: http://helpx.adobe.com/contact.html They can login to your system.

          Sameer K
          Community Manager
          Sameer KCommunity Manager
          Community Manager
          January 10, 2024

          Hey, @Jasmine34480424s66d. Welcome to the Photoshop Community. I'll move this to discussions for now.

           

          I've reviewed the email account you're signed in with into the community, and you have two profiles under your email. You have an active subscription in the enterprise profile. Please head on here to learn more about profiles: https://adobe.ly/47qVC2F

           

          For now, try these steps:

           

          1 - In the Creative Cloud app, press CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
          2 - macOS - In Finder > Search for KeyChain > Clear all entries, certificates & secure notes related to Adobe.
          3 - Restart the computer
          4 - Sign in to Creative Cloud again and let me know how it goes.

           

          Thanks!

          Sameer K

            J
            Jasmine34480424s66dAuthor
            Participant
            January 11, 2024

            Hello Sameer,
            I tried the steps above, and I am still getting the same error message on both adobe ps and ai.

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