Skip to main content
DboroCreativeStudio
DboroCreativeStudio
Participant
February 20, 2026
Question

Generative Upscale

  • February 20, 2026
  • 1 reply
  • 111 views

Generative upscaling seems to have issues in both the current version 27.3.1 and 27.3. When I use Generative Upscale, the process often suddenly disappears midway, although it eventually succeeds after several attempts. My suspicion is that there might be an issue with the server or something else. However, I am certain it is not due to my internet connection, as I have tried switching to another internet provider but the same issue persists.

Thank you.

      1 reply

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      February 20, 2026

      Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

       

      Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      DboroCreativeStudio
      DboroCreativeStudioAuthor
      Participant
      February 20, 2026

      My system is has been updated and the graphic driver also. I used Radeon with AMD software adrenaline edition.

      Here is my system info,
      Adobe Photoshop Version: 27.3.1 20260130.r.4 dc82f6c  x64 (final, Release)
      Number of Launches: 12
      Operating System: Windows 10 64-bit
      Version: 10 10.0.19045.6466
      System architecture: AMD CPU Family:15, Model:1, Stepping:0, AVX2, HyperThreading
      Physical processor count: 4
      Logical processor count: 8
      Processor speed: 1996 MHz
      Built-in memory: 7734 MB
      Free memory: 4941 MB
      Memory available to Photoshop: 5163 MB
      Memory used by Photoshop: 70 %
      Crash Handler: Adobe
      DCX Version: 9.11.1
      SAM SDK Version: 14.3.4
      ACP.local Status:
       - SDK Version: 5.8.2
       - Core Sync Status: Reachable and compatible
       - Core Sync Running: 7.8.10.1
       - Min Core Sync Required: 4.3.66.28
      Live Edit Client SDK Version: v6.1.1
      Adobe Firefly: Please use any generative AI feature to view the latest version.
      OpenColorIO version: 2.4.2
      C2PA library version: Adobe CAI SDK: adobe_api/1.22.3
      NGL Version: 1.42.0.5
      Chalkboard: Disabled.
      Chalkboard Doc Create: Disabled.
      D3D12Warp renderer: Disabled.
      Precise Color Management for HDR Display: Disabled.
      Alias Layers: Disabled.
      Highbeam: Enabled.
      Image tile size: 1028K
      Image cache levels: 4
      Font Preview: Large
      HarfBuzz Version: 11.0.0
      TextEngine: ATE 7.10.0 (19249c2)
       ======= GPU
      Native API stable: True
      OpenCL API stable: True
      GPUDeny:               0
      GPUForce:              0
      useGPU:                1
      useOpenCL:             1
      isGPUCapable:          1
      isGPUAllowed:          1
      GPUName:               Radeon 540
      GPUVendor:             AMD
      Radeon 540  UNKNOWN, AMD
      AMD Radeon(TM) Vega 8 Graphics  UNKNOWN, AMD
      IsNativeGPUCapable:    1
      IsOpenCLGPUCapable:    1
      HasSufficientRAM:      1
        GPU accessible RAM:                 1,992 MB
        Required GPU accessible RAM:        1,500 MB
      UseGraphicsProcessorChecked:   1
      UseOpenCLChecked:              1
      Windows remote desktop:  0
      Windows available feature level:     12.0
      Windows required feature level:      12.0
      Windows has required feature level:  1
      Display: 1
        Display Bounds: (0, 0) -> (2560, 1440)
        Display scale: 1
        Main Display
        Display Type: SDR
        Display Profile: sRGB IEC61966-2.1
      Display: 2
        Display Bounds: (2560, 0) -> (4480, 1080)
        Display scale: 1
        Display Type: SDR
        Display Profile: sRGB IEC61966-2.1

      DboroCreativeStudio
      DboroCreativeStudioAuthor
      Participant
      February 26, 2026

      @KevinHD Right ? So it's not the device that's the problem, it seems like Firefly is the problem

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices