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A
alistairp20912317
Participant
May 15, 2020
Question

Generator error when Exporting through Photoshop 2020 on Mac

  • May 15, 2020
  • 1 reply
  • 1432 views

Everytime, I export using Photoshop I receivea genereator plugin error, I have switched on off (toggled and tested) the plug in - in preferences, but still nothing, I dont really want to touch my virus software, I see that sometimes causes and issue.

 

Is this just after the Photoshop update?

 

Thanks

AP

 

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    1 reply

    nikunj.m
    nikunj.m
    Legend
    May 15, 2020

    Hi there,

     

    We are sorry about the experience due to the generator error in Photoshop. Would you mind sharing the macOS version of the computer you are using?

     

    You can try the steps suggested (apart from changing settings of the anti-virus) in the article linked below.

    https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launching.html

     

    If that doesn't help, please try switching off the anti virus to check if that helps. You can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

    Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

     

    Regards,

    Nikunj

    A
    alistairp20912317Author
    Participant
    May 15, 2020

    Hi Nikunj

     

    I can't find the directory path you listed.

    My MacOS is 10.15.4 Catalina.

     

    I am also unaware of where to go to change the anti virus settings.

    Kind Regards

    AP

    nikunj.m
    nikunj.m
    Legend
    May 16, 2020

    Which directory path are you referring to? If you are unable to navigate to /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/MacOS/node

    You need to right click on the app file for Photoshop and select Show Package Content

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