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Get off your *** and fix the UI upscale for 4k Cintiq Pro Screens

Forum|Forum|8 years ago
January 24, 2018
2 replies
3373 views

Adobe, you're so pathetic.

Creative Suite (and specifically PS) is the ONLY creative program that doesn't properly upscale it's UI for my new Wacom Cintiq Pro 16 screen in 4k.

This, along with a history of poor testing before release is FORCING me to find other programs as alternatives to Creative Suite, oh and those programs are usually 1/10th of the cost or free.

You need to figure it out quick or you're be looking for work.

This topic has been closed for replies.

Correct answer davescm

Thanks D Fosse, but I have tried that and this is why I'm frustrated...

If I scale up in Photoshop Preferences to 200% as you recommend [1] it then keeps the upscale of 200% if I move PS to my other monitor (kinda annoying) but [2] (and much worse) the upscaled UI doesn't effect drop-down menus and icons in Photoshop which renders this option as useless.

In contrast, if I move Zbrush or Manga studio from one monitor to the next they automatically scale, so it's in the programming of PS.

Hi

Are you using Photoshop 19.1.0 r.238 which was released earlier this week (check in Help > System info)?.

The reason I ask is that with that new version, and the Windows fall creators update, setting the UI scaling to 200% or 100% in Preferences does nothing at all. The scaling is picked up from the Windows settings and the preferences setting is ignored. I am therefore puzzled that you are seeing changes when you use it.

Dave

jbm007

Community Expert

If you are using windows 10 creator addition the OS allows for monitor scaling from 100% to 400% and should take care of your PS workspace UI

M

MDMNDAuthor

Participating Frequently

jbm007,

Thanks for your input on this. But I have Windows 10 Creator Update and my Wacom is auto upscaled to 300 by the OS, however, this doesn't affect Adobe (part of my frustration).

To further add to this problem, is if I scale up in Photoshop Preferences to 200% as D fosse recommends [1] it then keeps the upscale of 200% if I move the PS to my other monitor (kinda annoying) but [2] (and much worse) the upscaled UI doesn't effect drop-down menus and icons in Photoshop which renders this option as useless.

In contrast, if I move Zbrush or Manga studio from one monitor to the next they automatically scale, so it's in the programming of PS.

John T Smith

Community Expert

CS6 and earlier are End Of Life, and Adobe is NOT going to go back and upgrade an EOL program

Venting in this public forum is fine, but do not expect an answer, or an update, from Adobe

M

MDMNDAuthor

Participating Frequently

John,

This is not for CS6, this is for CC (current version).

I think that I'm expressing what a lot of other people are feeling right now.

There is ZERO reason why PS isn't properly configured to work with the new 4k Cintiqs when Adobe and Wacom partner so closely together. Meanwhile, my 4 year old, $49 version of Manga Studio upscales the UI just fine.

If Adobe doesn't feel compelled to justify the inflated price of their software products with proper testing at rollout and continued updates, then that's on them. But, they don't have a stranglehold on the creative industry anymore, and there a lot of alternates popping up.

Or, they could just patch the UI for 4k.

Steve Werner

Community Expert

Since your problem appears to be Photoshop, moving to Photoshop Forum

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