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A
artsnikka
Participant
January 1, 2018
Answered

getting an error when trying to save video

  • January 1, 2018
  • 4 replies
  • 1518 views

hello,

i've made a video with an infinite loop that i had tried to save for the web.  each time i tried to save, it would give me an error "Could not complete the operation.  An unknown error has occured."  I just installed PS onto my computer and this is the first time I'm using it.  went through tutorials for the video.  not sure what is wrong.

Thanks for your help!

    This topic has been closed for replies.
    Correct answer Cari Jansen

    Are you trying to save an Animated GIF or a video (.mp4)?

    To save as Video (for use online):

    1. File > Export > Render Video
    2. Click Render (it'll default to Adobe Media Encoder, h.264 format mp4).

    To save as animated GIF:

    1. Ensure you convert the video timeline to Animated Frames, by clicking on the Convert to Frame Animation icon at the bottom of the Timeline panel.
    2. File > Export > Save for Web (Legacy).
    3. Select GIF as format

    4 replies

    A
    artsnikkaAuthor
    Participant
    January 1, 2018

    Actually I was able to get it to save as the animated gif per your suggestion. It was just that the slides were playing so slow and the movement was so subtle I could barely see it at first. im such a newbie to PS, greatly appreciate your help!! 

    Mylenium
    Mylenium
    Legend
    January 1, 2018

    Without more useful info nobody can tell you much. Video is per se not looping indefinitely. Those are all player settings or settings in specific file formats like GIF. You need to explain what exactly you did and provide precise info on formats, settings, the kind of document you created etc..

    Mylenium

    mglush
    Community Expert
    mglushCommunity Expert
    Community Expert
    January 1, 2018

    Did you try saving the video without the infinite loop--and if you did--do you get the same error message?

    Michelle

    A
    artsnikkaAuthor
    Participant
    January 1, 2018

    Yes I did and sti got same error. thanks

    C
    Cari JansenCorrect answer
    Legend
    January 1, 2018

    Are you trying to save an Animated GIF or a video (.mp4)?

    To save as Video (for use online):

    1. File > Export > Render Video
    2. Click Render (it'll default to Adobe Media Encoder, h.264 format mp4).

    To save as animated GIF:

    1. Ensure you convert the video timeline to Animated Frames, by clicking on the Convert to Frame Animation icon at the bottom of the Timeline panel.
    2. File > Export > Save for Web (Legacy).
    3. Select GIF as format
    A
    artsnikkaAuthor
    Participant
    January 1, 2018

    Hi,

    im trying to save as an animated gif that the video can loop properly.

    Basically i Had a video in which I created two layers of so that it can repeat. Then a still photo was placed as the top layer with a mask that allowwd the animation from the bottom two layers to play animated.

    rendering the video helped saved it in video format but it did not loop.

    I tried to convert the animation to animation frames per your suggestion but when I saved, it only saved as image file and was not animated.  Thank you so much for your help!

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