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wayne Gucci
Participant
January 28, 2020
Question

Getting message when trying to open raw files in latest version of photoshop get error message

  • January 28, 2020
  • 1 reply
  • 287 views

I have updated to latest windows update in windows 10 ,updated the raw plugin to latest, updated photoshop ,bridge and lightroom to the latest versions.  I get an error message (could not open because of a program error) in bridge and photoshop only.  Lightroom can see and process the raw files from D5 and sonyrx100 v6 .  spent hours trying to fix . uninstalled reinstalled all.  Need some help please.  photoshop wont open any raw file now since all the updates

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1 reply

Akash Sharma
Akash Sharma
Legend
January 29, 2020

Hi there,

 

Sorry that you're getting an error message "could not open because of a program error" while opening a raw image. 

Could you try resetting Photoshop's preferences & see if it helps? 
https://t.co/ulJI7cGn1G

You may want to backup your settings beforehand: 
https://t.co/4dX7gkr36D

 

Let us know how it goes. 

 

Thanks,

Akash

W
wayne GucciAuthor
Participant
January 30, 2020

Hi Akash

Have trid the above and still not working. I have updated the graphics driver to the latest my system is core(TM)i7-6820@2.7

48gb ram 64 bit system  GTX1070 8gb  graphics card.  (Laptop).  The weird thing is that camera raw  works on lightroom  but wont sync to photoshop. I even reverted back to  2015 photoshop and it opened my D5 raw but not the sony RX100 mk6.  I then tried to update the camera raw and it did the same , I could not process any raw files from any camera.  So thereis a problem with the camera raw syncing somewhere.  I have updated my computer again to 1903 update and graphics cardto the latest and all other possible updates.  I have noticed in the users /appdata/roaming/adobe there is still 2 photoshop files  PS2020 and CC 2015.5 same with bridge .  Could this be something that is blocking the raw from syncing. if so how would I  delete the cc2015.5 completely

regards

wayne

W
wayne GucciAuthor
Participant
January 30, 2020

removed the above  folders to the desktop and no difference

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