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Katelin5C81
Katelin5C81
Participant
September 15, 2020
Question

GIF won't export

  • September 15, 2020
  • 1 reply
  • 698 views

I am having SO many issues trying to get an animated gif (cinemagraph) to export in photoshop. Screenshot attached so you can see the error message and my settings. This is a fairly small gif and I've saved some that are MUCH much bigger so why the heck are all of my gifs suddenly giving me so many issues??? Photoshop up to date, plenty of memory, 80% ram dedicated to running photoshop. HELP ME! What am I doing wrong??

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1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
September 15, 2020

You attached png shows you are on a Mac are trying to use save for web and there is an unknown error.  You have a document in Photoshop for there is a preview is the save for web interface. However, we had no idea of what you document may be like as all we can see is your saved for web UI.  No document info are there layers has a video or frame animation time line been created.  No information about which Photoshop version you are using what mac OS you use. Photoshop can use 80% of some amount of Ram. 

 

Many things are unknown.

JJMack
R
Regina5E36
Participant
September 17, 2020

I'm also facing the same issue for the past few months.

I have previously worked in the advertising and marketing industry where exporting videos as GIFs for social media and digital ad campaigns was the largest money maker. Nowadays my role is more user experience orientated and there are other applications which excell Adobe XD, hence Adobe is never used in my current role, after using it for 10+ years solid! 

we still have Adobe licences as it is useful in UX to occasianally create an animation and convert to a GIF, or even convert demos into GIFs for power point presentations.

Seen as exporting for GIF is the ONLY real use-case for my large corporation to continue extending licences with Adobe, and we are unable to do this for nearly a year now, I think it's time to unsubscribe and find other (cheaper & working) alternatives.

I get the same error as JJMack above.

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
September 17, 2020

Are you also on a Mac?

JJMack
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