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dj_fusspflege
dj_fusspflege
Participant
November 13, 2016
Question

GPU working in Photoshop CS6 x32 but not x64

  • November 13, 2016
  • 2 replies
  • 1352 views

Dear forum,

I am having trouble to activate GPU-support in Photoshop CS6 x64. I recently changed my GPU to an Nvidia Quadro 4000, running on a Windows 10 x64 machine. I installed the most recent drivers (tried both ODE and QNF drivers) but I cannot get GPU support working. All other CS6 components activate GPU support without any hiccup (AEX, PPro) even Photoshop x32 works flawlessly. I need to activate the 10-Bit feature for a wide gamut monitor.

The strange thing is that I have a similar machine (same mainboard, same ram, same GPU, same SSD aso) with Windows 10 x64 which does not show this behaviour.

Has anyone suggestions what to try? What I tried so far:

1. different driver versions for Quadro 4000 (375, 372, 341, 311)

2. reinstalling complete CS6 Production Premium

3. turning off sniffer_gpu.exe (by renaming it) for PS x64 which actually makes the option for gpu support available, but still does not use it (still 8 bit display-depth instead of 10 bit)

Any help is much appreciated!

Regards,

Silvan

    This topic has been closed for replies.

    2 replies

    dj_fusspflege
    dj_fusspflegeAuthor
    Participant
    December 21, 2016

    Ok folks, problem is fixed after complete reinstallation of Windows. Now everything works as it should.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    December 21, 2016

    Good to hear add more RAM.

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 14, 2016

    I have CS6 subscription version 13.1.2 and a Quadro 4000 can set 30bit but I do bot nave a 10bit display. Here is my setting and system info. Driver info is in system info....

    Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

    Operating System: Windows 8 64-bit

    Version: 6.2

    System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

    Physical processor count: 12

    Logical processor count: 24

    Processor speed: 1995 MHz

    Built-in memory: 40886 MB

    Free memory: 36170 MB

    Memory available to Photoshop: 37123 MB

    Memory used by Photoshop: 85 %

    Image tile size: 1028K

    Image cache levels: 6

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    OpenGL Allow Old GPUs: Not Detected.

    OpenCL Version: 2.1

    OpenGL Version: 2.1

    Video Rect Texture Size: 16384

    OpenGL Memory: 2048 MB

    Video Card Vendor: NVIDIA Corporation

    Video Card Renderer: Quadro 4000/PCIe/SSE2

    Display: 2

    Display Bounds: top=0, left=-1360, bottom=768, right=0

    Display: 1

    Display Bounds: top=0, left=0, bottom=1080, right=1920

    Video Card Number: 1

    Video Card: NVIDIA Quadro 4000

    Driver Version: 21.21.13.7563

    Driver Date: 20161021000000.000000-000

    Video Card Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_f6d875fdd69bdc31\nvwgf2um

    Video Mode: 1920 x 1080 x 4294967296 colors

    Video Card Caption: NVIDIA Quadro 4000

    Video Card Memory: 2048 MB

    Serial number: 90970090970448917498

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

    Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      F:\, 465.2G, 135.2G free

      C:\, 224.2G, 129.4G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

    Additional Plug-ins folder: C:\Photoshop64 Plug-Ins\

    Installed components:

       ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

       AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

       adobe_caps.dll   Adobe CAPS   6,0,29,0  

       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

       aif_core.dll   AIF   3.0   62.490293

       aif_ocl.dll   AIF   3.0   62.490293

       aif_ogl.dll   AIF   3.0   62.490293

       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

       ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

       Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

       boost_date_time.dll   DVA Product   6.0.0  

       boost_signals.dll   DVA Product   6.0.0  

       boost_system.dll   DVA Product   6.0.0  

       boost_threads.dll   DVA Product   6.0.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

       data_flow.dll   AIF   3.0   62.490293

       dvaaudiodevice.dll   DVA Product   6.0.0  

       dvacore.dll   DVA Product   6.0.0  

       dvamarshal.dll   DVA Product   6.0.0  

       dvamediatypes.dll   DVA Product   6.0.0  

       dvaplayer.dll   DVA Product   6.0.0  

       dvatransport.dll   DVA Product   6.0.0  

       dvaunittesting.dll   DVA Product   6.0.0  

       dynamiclink.dll   DVA Product   6.0.0  

       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

       filter_graph.dll   AIF   3.0   62.490293

       hydra_filters.dll   AIF   3.0   62.490293

       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       image_compiler.dll   AIF   3.0   62.490293

       image_flow.dll   AIF   3.0   62.490293

       image_runtime.dll   AIF   3.0   62.490293

       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

       LogSession.dll   LogSession   2.1.2.1681  

       mediacoreif.dll   DVA Product   6.0.0  

       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9268  

       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9268  

       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9268  

       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop CS6   CS6  

       Plugin.dll   Adobe Photoshop CS6   CS6  

       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

       PSArt.dll   Adobe Photoshop CS6   CS6  

       PSViews.dll   Adobe Photoshop CS6   CS6  

       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

    Required plug-ins:

       3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Accented Edges 13.0

       Adaptive Wide Angle 13.0

       Angled Strokes 13.0

       Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Bas Relief 13.0

       BMP 13.0

       Chalk & Charcoal 13.0

       Charcoal 13.0

       Chrome 13.0

       Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Color Halftone 13.0

       Colored Pencil 13.0

       CompuServe GIF 13.0

       Conté Crayon 13.0

       Craquelure 13.0

       Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Crop and Straighten Photos Filter 13.0

       Crosshatch 13.0

       Crystallize 13.0

       Cutout 13.0

       Dark Strokes 13.0

       De-Interlace 13.0

       Dicom 13.0

       Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Diffuse Glow 13.0

       Displace 13.0

       Dry Brush 13.0

       Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Embed Watermark 4.0

       Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Extrude 13.0

       FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Fibers 13.0

       Film Grain 13.0

       Filter Gallery 13.0

       Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Fresco 13.0

       Glass 13.0

       Glowing Edges 13.0

       Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Grain 13.0

       Graphic Pen 13.0

       Halftone Pattern 13.0

       HDRMergeUI 13.0

       IFF Format 13.0

       Ink Outlines 13.0

       JPEG 2000 13.0

       Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Lens Blur 13.0

       Lens Correction 13.0

       Lens Flare 13.0

       Liquify 13.0

       Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Mezzotint 13.0

       Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Mosaic Tiles 13.0

       Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Neon Glow 13.0

       Note Paper 13.0

       NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Ocean Ripple 13.0

       Oil Paint 13.0

       OpenEXR 13.0

       Paint Daubs 13.0

       Palette Knife 13.0

       Patchwork 13.0

       Paths to Illustrator 13.0

       PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Photocopy 13.0

       Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Pinch 13.0

       Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Plaster 13.0

       Plastic Wrap 13.0

       PNG 13.0

       Pointillize 13.0

       Polar Coordinates 13.0

       Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Poster Edges 13.0

       Radial Blur 13.0

       Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Read Watermark 4.0

       Reticulation 13.0

       Ripple 13.0

       Rough Pastels 13.0

       Save for Web 13.0

       ScriptingSupport 13.1.2

       Shear 13.0

       Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Smart Blur 13.0

       Smudge Stick 13.0

       Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Spatter 13.0

       Spherize 13.0

       Sponge 13.0

       Sprayed Strokes 13.0

       Stained Glass 13.0

       Stamp 13.0

       Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Sumi-e 13.0

       Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Targa 13.0

       Texturizer 13.0

       Tiles 13.0

       Torn Edges 13.0

       Twirl 13.0

       Underpainting 13.0

       Vanishing Point 13.0

       Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Viveza 2 2.1.21.12

       Water Paper 13.0

       Watercolor 13.0

       Wave 13.0

       Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       Wind 13.0

       Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

       ZigZag 13.0

    Optional and third party plug-ins:

       Alias PIX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Analog Efex Pro 2 2.0.12.12

       BackgroundFilter 2.2.21.12

       Camera Raw 9.1.1

       Camera Raw Filter 9.1.1

       Color Efex Pro 4 4.3.24.12

       Contact Sheet II 12.0 (12.0x001)

       CUR (Windows Cursor) NO VERSION

       D3D/DDS 8, 55, 0109, 1800

       Dfine 2 2.2.21.12

       ElectricImage 13.0

       Face Control II 2.00

       Fine Touch 3.25

       FineStructuresFilter 2.2.21.12

       GREYCstoration NO VERSION

       HDR Efex Pro 2 2.2.24.12

       HotPixelsFilter 2.2.21.12

       HSB/HSL 13.0

       ICO Windows Icon/Favicon NO VERSION

       Import from FastPictureViewer Codec Pack 3.8.0.96

       JPEG XR 1, 1, 0, 0

       Lighting Effects Classic 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Merge to HDR Efex Pro 2 2.2.24.12

       Nik Collection Selective Tool 2.1.28

       NormalMapFilter 8.55.0109.1800

       Picture Package 12.0 (12.0x001)

       Reduce Noise v8 8.0.1.0

       ScriptListener 13.0

       SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       ShadowsFilter 2.2.21.12

       Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12

       Sharpener Pro 3: (2) Output Sharpener 3.1.21.12

       Silver Efex Pro 2 2.2.24.12

       SkinFilter 2.2.21.12

       SkyFilter 2.2.21.12

       SoftImage 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       StarFilter Pro 3 3.0.5.1

       StrongNoiseFilter 2.2.21.12

       SuperPNG 2.0

       Wavefront RLA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Web Photo Gallery 12.0 (12.0x001)

    Plug-ins that failed to load: NONE

    Flash:

       PaintersWheel

       Mini Bridge

       Photo Collage Toolkit

       Kuler

    Installed TWAIN devices: NONE

    JJMack
    dj_fusspflege
    dj_fusspflegeAuthor
    Participant
    November 14, 2016

    Thanks for your reply. As I mentioned in my question, I have almost the same machine with gpu, mainboard, ram-type (only 4 instead of 8 gig), os and cs6 identical to the PC causing problems. CPU is E8400 instead of E5450.

    Can the ram setup cause this x64 / x32 bit irritation?  Adobe applications are up to date as is Windows 10 and the current drivers from Nvidia.

    So it is not a general problem about CS6 and Quadro 4000 under Windows 10. Does anybody else experience this?

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