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Participating Frequently
January 27, 2022
Question

Graphics Processor

  • January 27, 2022
  • 1 reply
  • 164 views

I'm trying to figure out why I keep getting the "your graphics processor is incompatible" message.

Help?

This topic has been closed for replies.

1 reply

D Fosse
Community Expert
Community Expert
January 27, 2022

You have dual GPUs, which causes conflicts. The GPU is used for actual data processing, not just display.

 

So you need to disable the Intel GPU. Scroll down to section 7 and 8 here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot 

PalmsRickAuthor
Participating Frequently
January 27, 2022

Thank you so much! 😃