Inspiring

Question

graphics processor compatiblity check

Forum|Forum|3 years ago
July 5, 2022
3 replies
792 views

I have the latest builds of Photoshop for 23.4.1, 22.5.8 and 20.0.8.

They all say "Graphics Processor Compatiblity Check" that my card won't work. So yesterday I updated Windows Update, Dell Precision BIOS and other updates including the one for my NVIDIA Quadro P3000 card. And for a while Photoshop recognized my card. Today, it does not recognize my card.

So I have no version of Photoshop I can use.

How do I resolve this? I've seen others say they rolled back versions, but the last several versions of each of these have the same problem. So which version does work without this issue? Or is this forcing me to go Affinity? I can't update my graphics card right now and not easily. One of these older versions should work.

Windows

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KShinabery212

Community Expert

Any time that I get a message like this I double-check to see if there are any updates for my computer. Usually this solves this.

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/

SC-AgencyAuthor

Inspiring

All WIndows, Dell, Adobe, NVIDIA updates were done. The updates caused the issue. At this point there have been two workarounds for me to get client work done....

1. The trial edition of Affinity Photo a Photoshop competitor which seems to work with my NVIDIA card and latest driver fine or...

2. Rolling back the NVIDIA driver a year or more and that working fine with Photoshop.

That tells me it's not the card itself, it's not Windows, it's not Dell, it's something specific with Photoshop and the latest NVIDIA drivers. No other reason.

Bojan Živković11378569

Community Expert

Your graphic card should be good enough for Photoshop. Until recently my machine were using older, weaker card and everything worked fine. Have you tried to reset preferences what can help sometimes with strange problems in Photoshop? I would also try on Nvidia forum.

SC-AgencyAuthor

Inspiring

Of course I've tried resetting preferences. And I have been in support discussions with Dell, Adobe, NVIDIA and Microsoft. They all blame each other. So far rolling back to a 12/30/20 driver has been the only stable solution. So that proves it's not my machine, not Windows, not the card hardware.

TheDigitalDog

Inspiring

More and more functionality in newer versions is moving to GPU for speed. You do NOT have to use GPU and in your case, the card isn't supported, at least the updates you've tried. You can still work without the GPU. Or you can upgrade your GPU or try updating its core software support.

More about GPU here:
https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

Photoshop and GPU:
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

ACR and GPU:
https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

SC-AgencyAuthor

Inspiring

I have a laptop and it's always been fine sensing when to use the Intel vs. the NVIDIA.

Per the Adobe instructions you refer to...

If your system has more than one graphics card, ensure that Photoshop has been assigned the High-Performance graphics card rather than Integrated Graphics or Power-Saving graphics card for the best experience. Changing these settings on laptops will increase battery usage.

Windows:

NVIDIA:

a. Right-click anywhere on the desktop and choose the NVIDIA control panel.

b. Click Manage 3D settings.

c. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the preferred graphics processor to High-performance NVIDIA processor.

You can also do this in Windows > Settings > Graphics > Advanced.

This has all been done and Photoshop regularly doesn't recognize the NVIDIA card despite being forced to by these settings and the custom .txt file your support tech told us to put in our Settings folder. If we open any version of Photoshop and it DOES recognize the NVIDIA within 1-5 minutes it freezes and has to be closed from Task Manager.

Adobe's other suggestions like "To disable a graphics card, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable." will hard crash my computer and all work will be lost. Learned that lesson the hard way talking to an Adobe tech who recommended this.

Plus I don't really want to disable my Intel because if I'm on battery that NVIDIA is going to drain it quickly.

I guess I'm glad to start seeing many more people complaining about this on Adobe and other sites. It's not isolated to my machine.

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