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green screen unless I deactivate graphics processor in preferences\performance

Forum|Forum|4 years ago
May 24, 2021
5 replies
5494 views

Hello,

Everything was working fine, than all of a sudden any project I open with photoshop shows a green screen, any file, any project, impossible to work.

I read on another post to deactivare graphics processor in preferences\performance. Did that and now works fine... but I feel I am loosing something without the use of graphics processor... anyone knows why this is happening? What should I do?

I am using MAC OS BIG SUR 11.3.1 on a MacBook Pro (Retina, 15-inch, Mid 2015), graphic card:

AMD Radeon R9 M370X 2 GB

Thank you
Jacopo

This topic has been closed for replies.

Correct answer Danielle5EC2

same, same... I think it has to do with photoshop update... hopefully a new update will sove the issue when they release it

I just uninstalled photohop and opted to remove any preferences, then reinstalled. That seems to have done the trick for me. Maybe give that a shot.

M

Marchwind1949

Inspiring

It seems that Photoshop did a bit of a faux pas with one of their recent updates, as it will no longer work properly if your devices display options has HDR activated. If you de-activate it, everything should work OK. I just hope that the "powers that be" at Photoshop correct this irritating problem ASAP!!

M

Marchwind1949

Inspiring

Apparantly the latest version of Photoshop doesn't support HDR (go figure)!! If you turn off HDR on your device's display settings, rhat should correct the problem unil Photoshop's experts correct this major faux pas!!

TheDigitalDog

Inspiring

Apparantly the latest version of Photoshop doesn't support HDR (go figure)!! If you turn off HDR on your device's display settings, rhat should correct the problem unil Photoshop's experts correct this major faux pas!!

By @Marchwind1949

That's not my understanding, certainly not on a Mac. The support is in ACR:

https://helpx.adobe.com/camera-raw/using/hdr-output.html

High Dynamic Range Output is a Technology Preview feature in Camera Raw. This means that the feature is still under development and not yet final. We are actively working on several areas, including support for Windows, and Lightroom, user interface improvements, and better interoperability with Photoshop and other apps.

That output is to the display; Adobe Camera Raw has supported HDR for years. Internally ACR always handles HDR data (e.g., being able to read DNG files created from Merge to HDR, or other external HDR content created in other apps); it's only the output that is always mapped to SDR on display. What's new and causing some issues is HDR to the display.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

TheDigitalDog

Inspiring

In addition to ACR, Photoshop proper is also working on newer HDR Display functionality, some experiential. But again, it still supports HDR processing as it has; what's new(er) is HDR to the display, which again is causing some folks issues. Explained below:

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

D

Danielle5EC2

Participant

This literally just happened to me to. I'm updating my OS now as I type this...

J

jacopot13417458Author

Known Participant

I am so sorry... I tohught it was working after updating MACOS, but it was a mistake... it was working only as I still had deactivated the graphics processor. With graphic processor on is still not working and showing green screen.
I guess I will have to keep working with graphic processor of until there is a better update on photoshop or mac os... or until I buy a new computer 😞

Nothing else I tried seams to make it work with graphic processor activated.

If you find a better solution please let me know.

D

Danielle5EC2

Participant

This seems to be the issue for me too. The OS update did not solve the issue, but turning off the graphic processor did do the trick for me as well. My Imac is only one year old. Not sure what is going on, my photoshop worked just fine yesterday.

TheDigitalDog

Inspiring

@jacopot13417458 wrote:

I read on another post to deactivare graphics processor in preferences\performance. Did that and now works fine... but I feel I am loosing something without the use of graphics processor... anyone knows why this is happening? What should I do?

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

J

jacopot13417458Author

Known Participant

Thank you for your feed back. I will look into it and let you know. Every other software is working fine, computer is working absolutely fine on heavy tasks like Davinci rendering, but maybe, will try to lookinto GPU.

Thank you

J

jacopot13417458Author

Known Participant

Hi, I found solution for my problem.
I have updated OS software to 11.4 BIG SUR and now everything works fine.
Thank you!
🙂

Kevin Stohlmeyer

Community Expert

What version of Photoshop are you running? Have you upgraded to 22.4.1 that addresses graphic card issues?

A

Alek_V

Inspiring

Just FYI — I use a 2011 Mac Pro with a Sapphire Nitro Radeon 580 RX graphics card (a Metal-capable GPU). The latest version of Photoshop that will open on my computer is v22.3.1.

Kevin Stohlmeyer

Community Expert

Your computer is too old to run the latest PS builds. Specifically your graphics card may not meet the minimum requirements to run Photoshop.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

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