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andys16903412
Inspiring
August 24, 2021
Question

Greyed out Filter --> Render --> Picture frame

  • August 24, 2021
  • 2 replies
  • 1715 views

I was using the render pictrure frame until it suddenly stopped working and is greyed out.  As you can see from the image attachment. it is only the top three athat ar no longer availble ie Frame, Picture Frame and Tree.  The others below it are still available

 

It stopped wortking after I played with lighting affects.  I have tried various photos but the options are still greyed out.  

 

I am sure it is an easy fix...  but cannot work it out myself.  Thank you in advance.

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2 replies

andys16903412
Inspiring
September 1, 2021

I got this working by repeating the action. I used Lighting effects on another photo and when I went back to Photo frame it was useable again.  Not sure how this fixed the issue.   My graphics card surpasses the minimum requirements It is a Nvidia GeForce RTX 2080 Super. Thank you for replying

PECourtejoie
Community Expert
Community Expert
September 1, 2021

Hi, is there also an integrated video card?

Please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, if the GPU sniffer crashed, etc.

andys16903412
Inspiring
September 1, 2021

Attached is an export of system info (I am not 100% sure how to do this correctly so please excuse me if it's not what you asked) and a graphics driver detail.  Photoshop is latest version Adobe Photoshop Version: 22.5.0 20210809.r.384 ce617de x64.   I do not understand what a GPU sniffer is sorry.   Hope this helps

Legend
August 24, 2021

That feature requires a compatible graphics card to work.

 

I suspect your graphics card has been disabled. Make sure your card is supported: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html 

 

Then make sure the driver is up to date and try other troubleshooting here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

 

andys16903412
Inspiring
August 24, 2021

Thank you I will try that. As it was working earlier it may be the graphics card got disabled.