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Participant
April 29, 2022
Question

Guys cant open PS this morning. Windows 11 working fine since upgrade weeks ago, Cannot install with

  • April 29, 2022
  • 3 replies
  • 237 views

PS will not open and cannot uninstall 

save work before uninstall

PS IS NOT OPEN

PS IS NOT IN TASK MANAGER 

Running Win 11 no probs before

 

Andy Dublin

This topic has been closed for replies.

3 replies

josephlavine
Community Expert
Community Expert
April 29, 2022

Make sure to remove all old preferences when uninstalling and then reinstalling the application. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

warmly/j

Derek Cross
Community Expert
Community Expert
April 29, 2022

How much RAM and spare hard disk capacity do you have?

 

Before uninstalling the application it might be worth trying to reset the Photoshop preferences back to the factory defaults. Normally you would do that under the General tab in preferences, but as you can't open the application, try this method:

1) Close Photoshop
2) Double click on the Photoshop icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete Photoshop Preference Files?” Click Yes.
If you don't see the question repeat the procedure again.

Ged_Traynor
Community Expert
Community Expert
April 29, 2022

Hi

Try using the Adobe cleaner tool to un-install/re-install

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Ged Drogheda 🙂