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jmvdigital
jmvdigital
Known Participant
January 19, 2022
Answered

Hand cursor stuck on, regardless of tool selected in Photoshop 23.1.1 on macOS 12.1

  • January 19, 2022
  • 3 replies
  • 1295 views

Just updated to Photoshop 23.1.1 and I've two instances already today where the hand cursor gets stuck on. No amount of changing tools, unplugging keyboard, restarting Photoshop, unplugging Wacom tablet, etc. has any affect on the cursor. Outside of Photoshop, everything is working normally. This basically makes Photoshop literally and completely useless. I can't do anything. 🙎

 

MacOS 12.1

 

 

{Thread title edited by moderator}

Correct answer mark@headTrix

try restarting Photoshop while holding down Command+Option+Shift (or Ctrl+Alt+Shift on PC) to clear the settings. Could be a miox of old settings and new that are making it get stuck.

And then restart your entire computer if that doesnt work on its own.

 

hope this helps.

Cheers!
Mark

3 replies

R
ReiWA-CSU
Participant
July 10, 2024

Having this same issue. Windows 10 enterprise 22H2. Nothing fixes it as it freezes all in Photoshop but nothing else in the system is affected beyond Photoshop. It does not come up in the task manager as having issues/not responding but it  can't be used. Doesn't matter if I have wacom connected or not. No shortcuts or gui tools can change it. I'm currently uninstalling Photoshop to restart and reinstall, but this is really troublesome for someone who needs to teach this technology to students. 

    M
    Community Expert
    mark@headTrixCommunity ExpertCorrect answer
    Community Expert
    January 27, 2022

    try restarting Photoshop while holding down Command+Option+Shift (or Ctrl+Alt+Shift on PC) to clear the settings. Could be a miox of old settings and new that are making it get stuck.

    And then restart your entire computer if that doesnt work on its own.

     

    hope this helps.

    Cheers!
    Mark

    headTrix, Inc. | Adobe Certified Training & Consulting
    B
    brdesigns
    Inspiring
    January 28, 2022

    Thank you, Mark, that did the trick. Cheers!

      M
      Community Expert
      mark@headTrixCommunity Expert
      Community Expert
      January 28, 2022

      Woo Hoo! That is great to hear! Glad I was able to help! Happy Photoshopping!

       

      Best,
      Mark

      headTrix, Inc. | Adobe Certified Training & Consulting
        nikunj.m
        nikunj.m
        Legend
        January 19, 2022

        Hi,

         

        We're sorry about the trouble with Photoshop. Did you start experiencing this issue after today's update?

         

        You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

        Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

         

        Let us know how it helps!

        Regards,

        Nikunj

          B
          brdesigns
          Inspiring
          January 27, 2022

          Hello! I have the same issue, and it just started happening this past hour. I reset my tools on the tool bar, and then reset my preferences, to no avail. Is there another way to troubleshoot this?

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