On both of my Macs, both running the latest versions of Mavericks and Photoshop CC 2014, the hand tool keeps getting stuck after use. It's getting worse and worse. I appear to switch to a different tool based on the toolbar, but it doesn't behave like the tool. Just the Hand tool.I have the following without success:Toggling the Hand tool with both the keyboard shortcut H, the spacebar, and clicking around.Resetting the preferences.Reinstalling Photoshop and even Mavericks.Switching to a different keyboard.I have restarting Photoshop. Sometimes it works, but it can take three or four restarts. Sometimes, I just have to restart my Mac.One Mac has a Wacom tablet; one does not. The file size does not matter.What am I missing and what can I do? This is a major bug. I had the same issue in CC, but only rarely. I never saw this before CC. I see in the forum that other have posted about this on different versions. There must be some way to get Adobe to look at this and the other posts.Thank you.

Participating Frequently

Answered

Hand tool stuck in CC 2014

Forum|Forum|11 years ago
July 7, 2014
27 replies
17212 views

On both of my Macs, both running the latest versions of Mavericks and Photoshop CC 2014, the hand tool keeps getting stuck after use. It's getting worse and worse. I appear to switch to a different tool based on the toolbar, but it doesn't behave like the tool. Just the Hand tool.

I have the following without success:

Toggling the Hand tool with both the keyboard shortcut H, the spacebar, and clicking around.
Resetting the preferences.
Reinstalling Photoshop and even Mavericks.
Switching to a different keyboard.

I have restarting Photoshop. Sometimes it works, but it can take three or four restarts. Sometimes, I just have to restart my Mac.

One Mac has a Wacom tablet; one does not. The file size does not matter.

What am I missing and what can I do? This is a major bug. I had the same issue in CC, but only rarely. I never saw this before CC. I see in the forum that other have posted about this on different versions. There must be some way to get Adobe to look at this and the other posts.

Thank you.

This topic has been closed for replies.

Correct answer Chris Cox

If the problem isn't cleared by restarting Photoshop and resetting preferences - then the problem exists outside of Photoshop.

It could be a bad keyboard (stuck key), an OS utility (like the assistive services), a utility program, a bug in a driver (like a tablet driver), malware, or even a bug in a third party plugin (not as likely).

Other users are not seeing this. It is not likely to be a bug in Photoshop.

Previous posters with similar issues have found the cause on their system: bad keyboards, MacOS assistive services, bad utilities, bad drivers, etc.

SproetS

Inspiring

Deleting the Wacom drivers fixed it for me...

H

henrywng

Participant

Yeah--two years sice original post, and the hand tool gets stuck in my old Adobe Illustrator (CS5) whenever I right-click my Intuos pen. Restarting works for me. It only happened after I installed Wacom's updated driver for Intuos a month or so ago, though. Maybe if I reinstalled the old driver? :-( I'm planning on getting Adobe Cloud, so will be using the Illustrator CC version, so we'll see if it happens there as well.

jimg4393629

Participant

Aha! On a Mac the same key commands that shrink or enlarge your view also activate Siri. I just deactivated Siri and it fixed the problem I was having in Photoshop. If you want to use both Siri and Photoshop, maybe you can reprogram the shortcut keys for zooming in photoshop. This works with or without a Wacom tablet for me.

jimg4393629

Participant

I'm having this problem too. It's a brand new iMac and brand new software. The renaming layers solution is spotty for me. Besides we shouldn't have to do this.

haralds64176918

Known Participant

Same damm issue here!

I have this issue only in InDesign. Not in Illustrator or Photoshop.

And I have it since I updated to CS6.

Other problems that I have in Indesign:

Each document window opens in big size to the lower right corner.

Each selection window opens in small size.

It's frustrating.

It's definitely not the keybord, bad drivers, bad utilities or assistive services.

If you google for this issue there are numerous posts from users who have the same problem. Have all these users bad keyboards, bad drivers, bad utilities or assistive services? I don't think so.

I think it is a problem between Apple and Adobe. And they should solve it together.

-------------

iMac 3,06 GHz Intel Core 2 Duo

12 GB RAM

El Capitan

But I had the issue with yosemite too.

(Sorry for bad english)

S

stevel62679836

Participant

I'm just so fed up with this!!!

I'm running a 5K iMac on Yosemite and using a Wacom tablet.

I might be in the middle of retouching 5 or 6 images in Photoshop CC 2015 and for no obvious reason boom the stupid f@@king hand appears and won't leave for anywhere between about 5 and 20mins.

Restarting PS sometimes helps but not always. I can't even open a text layer anymore, this worked with PS CC 2014 once for me (and why the hell should I have to do some stupid workaround anyway???)

I don't know about you guys but it's tough enough sitting here for hours retouching and only made worse when you are sitting around waiting for this poxy hand to disappear..

Adobe... for God's sake please address this issue (it' is NOT a stuck key or any old other stupid excuses that were thrown out over the past few years!) This issue has been a problem for so many people using PS over the last years. Here we are in 2016 and STILL this stupid buggy annoyance exists...

Rant over... hand has disappeared (only 15minutes this time....)

Brendon - Burning Flame

Participating Frequently

I too have this damm issue... It just seems indicative of Adobe overall!

If these software engineers worked for me I would terminate there employment and hire engineers that know how to debug an app prior to release. I cant afford to treat my clients like this, so why can Adobe?

The half assed excuse that we are on OSX is a really poor excuse due the majority of industry professionals doing the projects on a Mac.

Please rectify this frustrating issue.

csneeddesigns

Participant

I'm having this problem for the first time, on a mac, in InDesign and Illustrator and i do not have a wacom tablet. Restarting fixed it the first time, but not the second time.

L

lrigginsdesign

Participant

I am also having issues wight the hand tool NOT WORKING in Photoshop since upgrading to CC 2014. I cannot get the hand tool to work by using the space bar, and also the shift key for linear dragging and proportionate scaling stopped working at the same time. I just plugged in my Wacom tablet tonight, which has a hand tool key built right in. This also does not work. It literally does NOTHING.

benwellby

Participant

For a couple of years now I have had the same issue of a stuck hand tool after using the zoom tool (CMD + Spacebar), and I've just found a solution in another post:

Photoshop CC : If using zoom → stuck w/ Hand tool on MacOS 10.9

For me the solution was to disable Better Touch Tool, specifically for Photoshop.

In BTT, click the 'plus' icon in the left sidebar
From the popup window choose the Photoshop app
Once the Photoshop icon has been added to the sidebar list, right click and choose, "Disable BBT completely for PS".

Hopefully that will work for you too if you have BTT installed.

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