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Participant
August 17, 2021
Question

Hard Drive doesn't show up in the preferences menu when trying to assign it as a scratch disk.

  • August 17, 2021
  • 1 reply
  • 246 views

I'm using a Windows 10 operating system and Photoshop 22.5, and the hard drive is an HP 512 gigabyte SD card with no data on it.

and when I plug in a second hard drive it doesn't show up in the Scratch disk menu, I've tried everything, restarting the computer multiple times and Photoshop as well, but the hard drive doesn't show up, I've also tried formatting the drive and there is still only the main drive. Is there any way for me to fix this issue.

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1 reply

Conrad_C
Community Expert
Community Expert
August 21, 2021

 


@defaultjb65t1s1whjk wrote:

...the hard drive is an HP 512 gigabyte SD card with no data on it.


 

If my understanding is still current, Photoshop might not like the fact that it is an SD card, because it might consider it “removable.”

 

The current updated Adobe help article doesn’t seem to mention this, but I thought in the past it said that for the scratch volume, Photoshop does not support any volume it thinks is “removable.” It wants to minimize the possibility that the volume containing the virtual memory scratch file might disappear during the session, which might result in an error or crash. I say “minimize” and not “eliminate” because Photoshop does allow setting up a scratch volume on an HDD or SSD connected to an external port, even though those could also be unplugged in the middle of a session.

 

I just did a test. I mounted both an SD card, and a bare hard drive in an external USB drive dock. Technically, it’s just as easy to unmount either during a Photoshop session, but Photoshop  Scratch Disks lists the hard drive and does not list the SD card. Years ago I think Photoshop did not accept removable drive cartridges as scratch disks. So there seems to be something Photoshop can detect from the OS about whether the volume is considered “removable,” and it passes judgment based on that.

 

And yet…I just inserted a USB stick drive, and Photoshop listed it as a potential scratch drive. So maybe there is something about this I’m missing…