Has anyone had a problem with CS5 files becoming corrupt?

Forum|Forum|14 years ago
January 25, 2012
4 replies
26467 views

I'm using Photoshop 5.5 and OS Lion. The Finder crashed while doing a Search. When I rebooted and opened Photoshop, every Photoshop file I had worked on that afternoon, plus two from the day before, was corrupt - nothing else was affected. Desktop preview icons and file sizes looked fine, but when I opened the files they were just bands of color and noise. All layers were gone and the size was incorrect. The jpgs I had saved from the psd files were also corrupt. Adobe blames Apple and Apple blames Adobe. I'd like to learn why it happened, so I can make sure it won't happen again. This is my business and clients simply don't accept "the files became corrupt" as an excuse!

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Participant

Participant

This has also just happened to me, I thought perhaps it was happening because I used a clip art form online that might have been corrupt but it keeps happening!

M

mhall5553

Participant

OMG!!! I have started putting together my portfolio for Grad school (architecture) and all of my adobe PSD and PDF files are corrupted! MY first response was, "glad I have carbnonite", but since carbonite makes no distinction of a corrupt file vs a good one, those are corrupt as well. I have no idea what I am going to do now. This is a major, life altering blow unless I can get this corrected. If it helps explain it, the error message I get from PSD files is, "Could not complete your request because it is not a valid Photoshop document." Hopefully, someone has written a program that will restore the PSD/PDF files??? Please help.

Noel Carboni

Legend

I don't use Carbonite nor have I read anything about it, but do they just keep one copy of the latest backed-up file? That seems a bit short-sighted. Are there maybe options for recovering older versions that you're not seeing?

Data can be very valuable in these modern times.

I use a number of different forms of backup, including scheduled system image backups to external USB drives, scheduled data file backups to other drives and systems in my network, and even copying critical data to BD-R discs by hand occasionally.

I'm sorry for your loss of data, mhall5553, but let this be a wake up call to all readers of this thread that you need to take the time to think about what's being backed up and whether you're protected well-enough from various different kinds of data loss.

Don't forget to think about what if you yourself screw up a file - e.g., accidentally save over one you really want to keep.

It's not necessary to get a subscription to an online service to do backup. It may seem a bit geeky but all computer systems provide some backup capabilities (e.g., to external USB drives, to discs, to other internal drives, etc.) - even if it's just a matter of copying your critical files yourself.

Expect the worst and hope for the best.

Speaking of which, glad we're all still here on this December 21, 2012.

-Noel

P.S., I was disappointed to learn that in Windows 8 Microsoft has deprecated the "Previous Versions" feature that was integrated with their Windows Backup tool in Windows 7. They claim to have replaced it with something called "File Versions", I suppose to try to follow Apple's lead with Time Machine, but people are not finding File Versions to work very well.

A

Anonymous

Also, go to Tools/cache and purge the cache for the folder.

It will rebuild with new data.

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gozgirl02Author

Participating Frequently

Thank you. I'll do that. Photoshop preferences have been trashed, the Finder rebuilt and diagnosis shows the hard drives to be fine. I'm working on a month-old MacPro Quad Core.

I had several applications/files open at the time the Finder crashed, but only Photoshop files were affected, including those that weren't open. My gut instinct is to point a finger at Lion since it's so buggy, but my ultimate goal is to discover if this is a one-time issue of mine, or if others have experienced it and, of course, how to prevent it from happening again.

I very much appreciate Adobe allowing we loyal users to share our thoughts.