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June 30, 2020
Question

Having serious performance issues with Photoshop 2020

  • June 30, 2020
  • 1 reply
  • 149 views

I had the 2020 version of Photoshop insatlled on my PC, and it would work beautifully for about 90 minutes to 2 hours, regardless of what I was doing. Then suddenly it starts lagging, then completely freezes up, then crashes and closes out on it's own, and then it boots me out of my account. I reset my preferences, and then it started working fine again, but then just like the prevoius time, after about 2 hours of using it, the same issue repeated. I finally gave up and just reinstalled my 2019 version. If anyone has any other suggestions, please let me know, I will be most grateful because I want to use the new 2020 version it has features such as improved Subject Select, which I use often, and the new version makes things a whole lot easier for extracting images from pictures. 

 

 

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1 reply

nikunj.m
Legend
July 3, 2020

Hi there,

 

We're sorry about the trouble with Photoshop 2020. Would you mind telling us which operating system are you using along with your computers configuration? Please ensure you have all the latest operating system updates installed on the computer.

 

You can try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Please let us know if it helps!

Regards,

Nikunj