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Mr-Mikes.com
Mr-Mikes.com
Inspiring
April 20, 2020
Question

Having to Keep Logging in to Photoshop in order to use CC Libraries

  • April 20, 2020
  • 1 reply
  • 281 views

My CC subscription is up to date. Every time I use any CC app I have to log in. Every time I restart my computer I have to log in. This been happening like 5 months or so. Before that the only time I had to log in was when I put a clean copy of windows on my brand new computer... I can't use CC libuaries either.  The error message says that I'm not login. Please Log in.  As soon as I log in throught the CC window app Photoshop crashes.

 

So how do I resolve this issue?

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1 reply

Akash Sharma
Akash Sharma
Legend
April 21, 2020

Hi there,

 

Sorry that Photoshop crashes everytime you open it. It seems that the app is outdated and not connecting to our servers. 

 

Would you mind reinstalling the Creative Cloud desktop app and then check if Photoshop is updated to the latest version? See https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Thanks,

Akash

Mr-Mikes.com
Mr-Mikes.comAuthor
Inspiring
April 21, 2020
I followed your instructions to the letter. I reinstalled the CC app. Sign in using the Adobe Authocation app to verify my identity. Then proceed to fire up Photoshop CC with the most current update. As soon as Photoshop started I was log out of the CC app. I have 3 monitors I can see both apps at the same time. So I signed into the CC app again. As soon as I did this the Photoshop app closed.  I did this cycle 3 times. The 3rd time. I was log on successfully to both apps and could see my library content in Photoshop. I double-check to see if I could see my library in Illustrator. I could see the library.
There is definitely a bug in the suite of programs somewhere. The software engineers need to find and fix this bug and put the fix out on the next update.
Akash Sharma
Akash Sharma
Legend
April 29, 2020

Thanks for the heads up and sorry that the issue still persists. 

 

Would you mind checking out the steps to troubleshoot in this article https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html and let us know if that helps?

 

Akash

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