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markusl4486339
Participant
September 17, 2019
Question

Hello I have a problem with the installation!

  • September 17, 2019
  • 1 reply
  • 1417 views

Hello I have a problem with the installation!
If I want to start the installation I have to keep pushing so that my browser window opens for identification after that nothing works anymore.

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1 reply

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Community Expert
DaveJCummingsCommunity Expert
Community Expert
September 17, 2019

What browser are you using?  Based on the interface on the boxes in the images you supplied,  I'm assuming you're using a Windows machine? The more info you give us, the more we can help.  I would be able to help more based on the images supplied,  but I can't read German 

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    markusl4486339Author
    Participant
    September 17, 2019
    Yes, great. Yes, Windows 7 and the Chrome browser. I bought a code on Amazon which was also confirmed but I can not select a link as seen on picture 4.
    D
    Community Expert
    DaveJCummingsCommunity Expert
    Community Expert
    September 17, 2019
    you bought a code on Amazon? Its entirely possible that the code was invalid. I could be entirely wrong. But there's a lot of incidents of invalid codes being sold on Amazon. You might want to get a hold of Adobe Customer Service and they might be able to help you out
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