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deedee1888
Participating Frequently
January 5, 2021
Question

Help! Can't save as JPEG after latest PS update (22.1.0)

  • January 5, 2021
  • 1 reply
  • 472 views

Hello- First time posting here... 

So since the update, I cannot save my work, or convert certain layers to smart objects, without using a workaround (muting layers, selecting background only). I have tried other suggested fixes (adding a "~ " to the name of a folder in program files) but to no avail. 

Am trying to A) study and B) build a portfolio. With the first workaround, I can at least save as a PSD on cloud, but i cant save to my PC (win10) as i have to mute layers so the result is a JPEG of my blank background. Am i doing it wrong? Is there going to be a bug fix? Is the only thing left for me to try is to roll back to a previous version? If so, am I going to lose anything? 

This worries me for the future as I can see how impactive this could be when I'm working full time or I have to submit examples to potential clients/employers as i now cannot! 

Please help and many thanks!

This topic has been closed for replies.

1 reply

@mj
Community Expert
@mjCommunity Expert
Community Expert
January 5, 2021

Hi @deedee1888 ,

 

The jpeg format does not support layers.

 

You can save to jpeg by using the Save As, Export commands from the File menu.

 

NB: Any transparent areas youhave will be converted to white.

 

hth

mj

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deedee1888Author
Participating Frequently
January 5, 2021

Hi mj-

Thank you for replying.

I was aware that JPEG doesn't support layers, but when I finish a piece to send out I use JPEG. I will normally have transparent layers somewhere in the mix, for eg I generate a layer to paint over some detail i didnt want rather than erase, as its non destructive. 

Going by this information, then the workaround you provide above isn't right for this particular instance, and so I am sorry to probe you further! Any other ideas as to what I could do? As this is a massice impediment to me at the moment! 

Again, thanks for any help and time you offer.

@mj
Community Expert
@mjCommunity Expert
Community Expert
January 5, 2021

Hi @deedee1888 ,

 

np at all.

 

Let's see if we can get this going for you.

 

Some users are reporting success by uninstalling anf reinstalling Photoshop.

 

See the two threads below:

 

https://community.adobe.com/t5/photoshop/photoshop-2020-won-t-allow-me-to-save-as/td-p/11024429?page=1

 

https://feedback.photoshop.com/conversations/photoshop/photoshop-cant-save-file-due-to-program-error-windows/5fd7c45db5962575128000c3

 

Let us know if this works for you

 

Best

mj

 

 

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