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Correct answer Sebastian Bleak

Hi Tayo

Anytime my Adobe apps start acting funny, I go through this process and it fixes it most of the time.

Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”. (image attached)

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”. (image attached)

Hope you find this helpful!

Sebastian

1 reply

Sebastian Bleak
Community Expert
Sebastian BleakCommunity ExpertCorrect answer
Community Expert
February 9, 2018

Hi Tayo

Anytime my Adobe apps start acting funny, I go through this process and it fixes it most of the time.

Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”. (image attached)

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”. (image attached)

Hope you find this helpful!

Sebastian