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H
Hugh23322202kyny
Participant
February 24, 2022
Question

HOW CAN I GET HOLD OF ADOBE (by the neck!)

  • February 24, 2022
  • 3 replies
  • 219 views

I need to speak with Adobe. I bought photoshop, for 1 year, 3 months ago - downloaded and was using fine. Now it has stopped working/loading; asks for a fresh monthly or annual payment and then closes.

 

I have the reciept of purchase. How do I find these people to get my money back?

This topic has been closed for replies.

3 replies

TheDigitalDog
TheDigitalDog
Inspiring
February 24, 2022

The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing (that is, payment is up-to-date) when the last verification happens, the software status refreshes to run for at least 99 days offline.

https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html

Try a reboot of the Mac and go into Creative Cloud again and see it it connects to Adobe.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
T
Test Screen Name
Legend
February 24, 2022

Did you buy the original direct from Adobe? If not, what did the year cost, if I may ask?

TheDigitalDog
TheDigitalDog
Inspiring
February 24, 2022

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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