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Chuck Keys
Participant
January 30, 2017
Question

How do I fix no audio in Photoshop CS6 video editor, (running Windows 10)?

  • January 30, 2017
  • 1 reply
  • 2004 views

Hello Photoshop experts.  I have NO audio playback when trying to use the CS6 Photoshop video editor.    I am running Windows 10.  CS6 and Windows 10 are fully updated.

When I had Windows 8, and first installed CS6, I had no audio, and I was told to install Apple QuickTime, and that fixed my problem.  I made the forced upgrade to Windows 10 PC last year.  

But last summer, I got a warning message to uninstall QuickTime, and I did.   A few minutes ago, I looked in the Photoshop FAQ section, and found the message "Windows- Impact of uninstalling Apple QuickTime".   But it gave no clues as to what to do.

I tried to install QuickTime7, then QuickTime7 light.  Both times, I got a big red error saying something like "Blocked by Administrator".

My Photoshop Time Window shows I have audio selected (not muted), as it shows the sound waves coming from the speaker icon.  But as soon as I press play, the speaker symbol shows it has gone to mute mode (no sound waves coming from speaker icon). 

My video files have audio, as they play fine with Windows media player.   And I found a reference to an Apple site which says you can test to see if your QuickTime7 is working, by playing Apple movie previews.  And even that works (odd, as I don't have QuickTime7 installed!).

I have no idea what to do.............  I am going crazy, hours lost..............  Any help will be greatly appreciated.  Thank you, Chuck

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    1 reply

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    January 30, 2017

    Hi Chuck

    Use Handbrake to convert to a Photoshop friendly format, which probably means MP4.  It's free, and used by video professionals all over the world.  It will even rip DVDs into MP4 with their odd assortment of files.

    Apart from converting video file formats, it works magic reducing file size with no apparent loss of quality.

    https://handbrake.fr/

    Also great for converting downloaded TV programs into formats playable with Smart TVs (with USB sockets) and it will do batch.

    Eternal Warrior
    Eternal Warrior
    Inspiring
    January 30, 2017

    Whilst Adobe's Media Encoder will do this - Handbrake is used regularly by my colleagues and it gives fairly good results given the file compression results and also quality that remains.

    Trevor's answer will likely solve your problem.

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