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R
rowanVA
Participant
March 28, 2017
Question

How do I revert back from a finished trial of photoshop CC (2017) to the original licensed photoshop CC 2015

  • March 28, 2017
  • 6 replies
  • 624 views

Hi,

We had to replace a machine that had the trial running on and when we installed Creative Cloud on the new machine we could not install Photoshop as it is not licensed for 2017 but for Photoshop CC 2015.

How can we get the new machine to install the original Photoshop???

Please help.

    This topic has been closed for replies.

    6 replies

    R
    rowanVAAuthor
    Participant
    March 28, 2017

    Will do.

    Thanks Dave.

    R
    rowanVAAuthor
    Participant
    March 28, 2017

    It shows the following:

    [Personal info removed - the Screenshot of the Account showed Creative Cloud for Teams and Creative Cloud Free Memebership ]

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    March 28, 2017

    Hi

    I removed the screenshot as it showed personal details.

    It did show that you have a Creative Cloud for teams account. You will need to contact Adobe to resolve this - they will have access to your account. This is a user to user forum and the steps you were taking looked correct. Use the Customer Support Link in your screenshot in post #5.

    Dave

    R
    rowanVAAuthor
    Participant
    March 28, 2017

    These are the stages I get and go through.

    Creative Cloud installed fine on the new machine but did not install any Photoshop products.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    March 28, 2017

    That is indicating that you don't have a current subscription for that ID.

    If you go into manage account (click the cogwheel in the desktop app - then choose from the menu) what do you see. It should show you your plans and products.

    If you are paying for a subscription and it is not shown in your account could it be under a different ID?

    Dave

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    March 28, 2017

    You can have them both installed at the same time, so just uninstall CC and carry on using CS5.  If CS5 is not installed, then install it exactly the same as you did originally. 

    Did you deactivate it before you last uninstalled it?

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    March 28, 2017

    Trevor.Dennis   CS5?

    Dave    

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    March 28, 2017

    Hi

    This makes no sense.

    You either have a CC subscription which gives you a licence to use both the current CC2017 and the older versions (e.g. CC2015)  or you do not have a subscription in which case you do not have a licence for either.

    If you do have a CC subscription install the CC desktop app and then, from that app, install whichever version of Photoshop you choose to use

    Dave

    B
    bzareenk
    Inspiring
    March 28, 2017

    Download and install Creative Cloud apps Take a look at this.It should be helpful.

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