Skip to main content
Participant
February 1, 2017
Answered

I can't download photoshop cs5 on my mac

  • February 1, 2017
  • 3 replies
  • 1554 views

I have photoshop CS5, i can't find the disc however i have got the serial number. I am trying to install it on my new iMac but when i click to install this message keeps coming up: "install" can't be opened. You should eject the disk image.?

    This topic has been closed for replies.
    Correct answer gener7

    So as I understand it, you can't run the installer? You must be running Sierra. OSX 10.12

    Here are the specific instructions to install CS5 using the Terminal Utility.

    Installing Creative Suite on macOS 10.12 (Sierra)

    3 replies

    lizk66
    Participating Frequently
    February 20, 2017

    Thanks, but explained that this is what I had already tried (many many times), and the response I got from trying to run Install from Terminal is in my post above - copied and pasted here:

    " I downloaded it from the Adobe site.  I have tried dragging the instal into the Terminal in Utilities, but it says

    "Install" can't be opened.

    Google Chrome downloaded this file today at #time

    from trials2.adobe.com  "

    I have tried to delete the app and re-download quite a few times as well...I keep getting the same response.

    gener7
    Community Expert
    Community Expert
    February 20, 2017

    Try downloading Photoshop CS5 http://trials2.adobe.com/dlm/AdobeProducts/PHSP/12/osx10/Photoshop_12_LS1.dmg

    using the Safari browser instead.

    lizk66
    Participating Frequently
    March 1, 2017

    Hi - yes, have tried that too - nothing works.  Adobe will not give me any support (they started to with a Live Chat, and checked everything to make sure I previously registered the product and had an account etc).  None of what they instructed worked.  They do however keep sending me emails to say the case is still open and to let them know asap if I still need support...which I do, but it goes nowhere.

    No matter how I attempt to install, I just keep getting the message that I should eject the app: "install" can't be opened. You should eject the disk image". 

    gener7
    Community Expert
    gener7Community ExpertCorrect answer
    Community Expert
    February 1, 2017

    So as I understand it, you can't run the installer? You must be running Sierra. OSX 10.12

    Here are the specific instructions to install CS5 using the Terminal Utility.

    Installing Creative Suite on macOS 10.12 (Sierra)

    Participant
    February 1, 2017

    Brilliant, all downloaded, thank you. 

    JJMack
    Community Expert
    Community Expert
    February 1, 2017