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TK89
Participating Frequently
August 22, 2018
Question

I can't open mp4 in photoshop

  • August 22, 2018
  • 2 replies
  • 6970 views

i cant open mp4 videos in ps, i can only open avi. i also cant import video frames to lyers with the bigger mp4 files.

    This topic has been closed for replies.

    2 replies

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    August 23, 2018

    Hi

    As JJMack has asked - have you got the correct Codec installed?

    On the second issue "Can't import video frames to layers with bigger mp4 files", how big are the files in terms of frames?  Photoshop layer limit was 8000 layers (I am not sure if that has changed). That would equate to less than 4.5 minutes at 30 fps.

    Dave

    T
    TK89Author
    Participating Frequently
    August 23, 2018

    i have the same problem with the layers as the opening video, i eather get the message or i get green screen instead of the video

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 23, 2018

    Video file open as a single video group with a single video layer as far as I know.

    JJMack
    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 22, 2018

    Do you have the required codex that the MP4 was recorded with installed on your ststem so that MP4 can be decoded on your machine. Post a link to your mp4

    JJMack
    T
    TK89Author
    Participating Frequently
    August 23, 2018

    i dont know, i can watch it on my computer but when i open in ps i eather get " DynamicLink not available" and then i check the folder on my computer and the folder is empty or i can open the video in ps but i just get a green screen instead of the video.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 23, 2018

    TK89  wrote

    i dont know, i can watch it on my computer but when i open in ps i eather get " DynamicLink not available" and then i check the folder on my computer and the folder is empty or i can open the video in ps but i just get a green screen instead of the video.

    Did the message state which dll was not available.  I would not think that an Photoshop open that did not open would delete a video file in a folder or corrupt a video file in a folder on your syste..  Are you sure Files are being delete and corrupted by Photoshop?

    Try Resetting you Photoshop preferences. Photoshop should not be deleting and corrupting video files like that.

    JJMack
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