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mbarcellona
mbarcellona
Known Participant
December 12, 2016
Question

I cannot update Photoshop CS6

  • December 12, 2016
  • 4 replies
  • 3914 views

When I click Update, the Adobe Cloud opens and offers updates for all the CC applications but does not offer anything for Photoshop CS6. 

I need to update with a patch because Photoshop crashes whenever I try to open a mov or mp4 file.

    This topic has been closed for replies.

    4 replies

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    December 13, 2016

    Are using CS 6 and no other CC programs?

    Need more info. Is this a standalone perpetual license version?

    Did you install CS 6 with a serial number?

    Can you go to control panel/administrative tools/event viewer/windows logs and find the Photoshop crash log?

    Select copy as text on the right and post the info here?

    mbarcellona
    mbarcellonaAuthor
    Known Participant
    December 13, 2016

    I am using CS6 single user stand alone program, with serial number. I don't have any other CC programs.

    When I go to the event viewer/windows log I see this in the Application section for one of the times I was trying to deal with the dynamic link issue:

    Fault bucket -633358356, type 1

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: dynamiclinkmediaserver.exe

    P2: 6.0.1.0

    P3: 505be548

    P4: MSVCR100.dll

    P5: 10.0.40219.332

    P6: 4e1a9f56

    P7: 40000015

    P8: 0008d6fd

    P9:

    P10:

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF769.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_dynamiclinkmedia_948581bda6a5235de6d87e315eb3bbfc05af87_ccc984ca_2a63fac5

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 4beb1765-6e8c-4a9e-ab67-7c9402940eea

    Report Status: 0

    Hashed bucket: 0d1f43510a2a2bf63f81bd7bdbb35c17

    There is also an entry that lists bridge.exe but it has information on it (my user name,etc) that I don't want to post on a community board. does this help, or do I need to hire someone to physically or remotely directly work on my computer?

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    December 13, 2016

    You probably need to update Microsoft Visual C++ Redistributable

    For 32-bit, refer to this link:

    http://www.microsoft.com/download/en/details.aspx?id=5555

    <http://www.microsoft.com/download/en/details.aspx?id=5555>

    For 64-bit, refer to this link:

    http://www.microsoft.com/download/en/details.aspx?id=14632

    <http://www.microsoft.com/download/en/details.aspx?id=14632>

      mytaxsite
      mytaxsite
      Inspiring
      December 12, 2016

      marianneb39196789 wrote:

      When I click Update, the Adobe Cloud opens and offers updates for all the CC applications but does not offer anything for Photoshop CS6.

      I need to update with a patch because Photoshop crashes whenever I try to open a mov or mp4 file.

      As pointed out above, there are no updates for CS6 so don't hold your breadth for this.

      You can install Latest Adobe Application Manager and with that you can update any outstanding updates for your installed product.  See this link:

      <Adobe - Adobe Application Manager : For Windows : Adobe Application Manager >

      Why did you install CC APP when you are not using any CC applications?  Just wondered.  It could be you have installed Bridge2017 and for that you do need CC APP but otherwise, it is best not to install it.

      mbarcellona
      mbarcellonaAuthor
      Known Participant
      December 12, 2016

      Thanks, Benjamin! It seemed a download patch took place with this link (for PC) but the crashing problem persists so this didn't do what I'd hoped, either with Photoshop or with Bridge.

      Here is my issue, in case you have any other suggestions: no one has given me ANY suggestions and I"m desparate. I"ve spent a whole day on this to no solution:

      https://forums.adobe.com/message/9188084#9188084

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      December 12, 2016

      CS6 (and earlier) are not fully compatible with Win10... so ODD program operation is to be expected, if the program runs at all

      An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

      -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

      -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

      Benjamin Root
      Benjamin Root
      Legend
      December 12, 2016

      Try these links:

      Adobe - Photoshop : For Windows : Adobe Photoshop 13.0.1.3 update for CS6

      Adobe - Photoshop : For Macintosh : Adobe Photoshop 13.0.6 update for CS6

      mbarcellona
      mbarcellonaAuthor
      Known Participant
      December 13, 2016

      Thanks, I tried this but the crash problem still persists, so I guess it's not an update issue. It has to do with the DynamicLink Media Server. I tried downloading an "update" for this but it didn't work.

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