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S
SF Ellen
Inspiring
June 10, 2009
Question

I get 'Error 6' every time I try and open photoshop!

  • June 10, 2009
  • 1 reply
  • 74125 views

I purchased photoshop a little over a month ago. I functioned for about three weeks, and for the past week every  time I try and open it I get a window that says 'licensing for the product has stopped working.........Error: 6'--I have attached it here for clarity.

I have had no luck getting through to customer service. I did find an article on adobe.come that led me through some steps to correct this issue, but they did not work.

It is so frustrating! Anyone have a solution? Thanks!

SF Ellen-

    This topic has been closed for replies.

    1 reply

    Ramón G Castañeda
    Ramón G Castañeda
    Inspiring
    June 10, 2009

    Was did what you read?

    http://www.adobe.com/go/kb401528

    Did you use the Adobe Uninstaller?  It gets installed in:

    ./Applications/ Utilities/ Adobe/ …

    In addition, look for the CS4Clean script on the Adobe site, download it and run it.

    S
    SF EllenAuthor
    Inspiring
    June 10, 2009

    I read a similar article about CS4, but not the one you referance. Not sure I understand about the un-installer? What is a clean sript?

    Ramón G Castañeda
    Ramón G Castañeda
    Inspiring
    June 10, 2009

    With previous versions (up to CS2) one could just drag the Photoshop folder to the trash to uninstall.  Starting with CS3 and continuing with CS4 you cannot do that, under any circumstances, ever.   Now you must use the Adobe Uninstaller.

    When you install CS3 or CS4, the default installation puts the uninstaller in your Applications folder as follows:

    ./Applications/ Utilities/ Adobe/…

    The CS3Clean and CS4Clean script are provided by Adobe for when you have improperly uninstalled or trashed CS3 or CS4.

    You can read all about it on the Adobe site.

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