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Kevin M Lepp
Participating Frequently
February 13, 2018
Question

I get this error every time Photoshop opens up... "Bad Image"

  • February 13, 2018
  • 1 reply
  • 1782 views

I have been getting this every time I open Photoshop. I've reinstalled/updated it 3 times I believe so far. Same issue persists. Anyone know what this is? I've googled it and looked on this forum and there's nothing about it anywhere.

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    1 reply

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    February 13, 2018

    Hi

    I have not seen that in Photoshop but I did have a those errors last year in Lightroom and Techsmith's Camtasia. It turned out my Antivirus software (McAffee)  was detecting false positives and setting the file size of certain files to 0 bytes. I re-installed the files and a few days later the same occurred again. I ran various scans using several tools which showed no issues and in the end I switched antivirus apps and have had no issues since.

    Do a search for sniffer.exe and check C:\Windows\System32\OpenCL.dll and see if either have been given a 0 bytes file size. Sniffer is installed by Adobe, the OpenCL file should be re-installed if you update your GPU driver package.

    Dave

    G
    geraldinetxn
    Participant
    March 17, 2018

    I still facing the same problem after trying your suggestion

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    March 17, 2018

    Hi

    Did you re-install the specific file highlighted in the error message?

    Dave

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