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Jtcindric
Participant
May 14, 2026
Answered

I have two copies of photoshop listed in programs on windows 11 but not listed in Creative Cloud desktop and I wish to uninstall both

  • May 14, 2026
  • 1 reply
  • 49 views

First time posting here. When I open my installed programs in the windows 11 settings tab, I see two copies of Photoshop 2026 installed- 27.1.0.17 and 27.4.0.15. They are not listed in the creative cloud desktop, currently I do not have photoshop as a downloaded program there. So I try to use the windows uninstall and they will not uninstall. Next I tried the cleanup tool, and when I look through the list of programs able to be removed the only installed program able to be removed is Lightroom which I have installed and would like to keep it as it is. I just want to uninstall the duplicate programs and install photoshop once.

    Correct answer AxelMatt

    Do you have install a Photoshop version? Check in your file system and/or the start menu if there’s a Ps icon.

    If PS is installed try the following:

    First try to reset the CC app by following the steps below:

    If this also doesn't help the nest step is to uninstall/reinstall per linked document above.

     

    If this doesn’t help try to manually deinstall by the following (results from Google’s AI search):

    To uninstall stubborn programs on Windows 11, force-close them via Task Manager (Ctrl+Shift+Esc), run the manufacturer's uninstall.exe, use the Microsoft Program Install and Uninstall Troubleshooter, or employ third-party tools like Revo Uninstaller. If these fail, enter Safe Mode to remove the software. 

    Here are the most effective methods to remove apps that refuse to uninstall:

    1. Force Uninstall with Third-Party Tools (Recommended) 

    Third-party tools are the most reliable way to remove stubborn, corrupted, or lingering applications by clearing associated registry keys and files. 

    • Revo Uninstaller (Free/Pro): Launch the program, right-click the stubborn app, and select Uninstall. Use the "Advanced" scan mode to delete remaining files and registry entries.
    • BCUninstaller: Good for bulk removal and handling corrupted installations, offering a "Forced Removal" feature for deeply stuck apps. 

    2. Use Microsoft's Fix-It Tool 

    Microsoft provides a specific tool to resolve corrupted uninstallation registry keys. 

    1. Download the Microsoft Program Install and Uninstall Troubleshooter.
    2. Run the tool, select Uninstalling, and choose the program from the list. 

    3. Remove via Safe Mode 

    If a program cannot be uninstalled because it is actively running or protected by a service, Safe Mode prevents it from loading. 

    1. Press Win + R, type msconfig, and go to the Boot tab.
    2. Check Safe boot, then click OK and restart.
    3. Go to Settings > Apps > Installed apps and uninstall the application.
    4. Repeat the steps to uncheck "Safe boot" to return to normal mode. 

    This video demonstrates how to uninstall apps in Windows 11:How To Uninstall Programs and Apps In Windows 11 - Full ...

    4. Use PowerShell (For Built-in Apps) 

    If pre-installed or Microsoft Store apps won't uninstall:

    1. Right-click the Start button and select Terminal (Admin) or PowerShell (Admin).
    2. Run the command: Get-AppxPackage | Select Name, PackageFullName to find the app.
    3. Use the command: Remove-AppxPackage [PackageFullName] to force removal. 

    5. Manually Delete Files (Advanced) 

    If the uninstaller fails, delete the application folder manually. 

    1. Open File Explorer and go to C:\Program Files or C:\Program Files (x86).
    2. Locate the folder and delete it.
    3. Note: You may need to take ownership of the folder to delete it, and this may leave behind registry entries. 

    This video shows how to force uninstall a program in Windows 11:

    How to Force Uninstall Programs That Won't Delete on Windows

     

    If PS isn’t install and you see only the entries in the app list try this:

    Methods to Remove App Entries in Windows 11

    • Registry Editor (For Leftover/Invalid Entries):
      1. Press Win + R, type regedit, and hit Enter to open the Registry Editor.
      2. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
      3. For 32-bit apps on 64-bit Windows, check: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall.
      4. Locate the folder (key) for the app, right-click it, and select Delete.
      5. Note: For user-specific apps, check HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall.
    • Control Panel (For Failed Uninstalls):
      1. Search for "Control Panel" in the Start Menu.
      2. Select Programs and Features.
      3. Locate the app and select Uninstall.
      4. If the app is already gone, Windows will ask if you want to remove the entry from the list.
    • PowerShell (For System Apps):
      1. Right-click the Start button and select Terminal (Admin).
      2. Run Get-AppxPackage | Select Name, PackageFullName to find the app name.
      3. Run Get-AppxPackage *appname* | Remove-AppxPackage to remove it.

    This video shows how to use PowerShell to remove pre-installed apps:

    How to Remove Pre installed Apps in Windows 11

     

    1 reply

    AxelMattCommunity ExpertCorrect answer
    Community Expert
    May 14, 2026

    Do you have install a Photoshop version? Check in your file system and/or the start menu if there’s a Ps icon.

    If PS is installed try the following:

    First try to reset the CC app by following the steps below:

    If this also doesn't help the nest step is to uninstall/reinstall per linked document above.

     

    If this doesn’t help try to manually deinstall by the following (results from Google’s AI search):

    To uninstall stubborn programs on Windows 11, force-close them via Task Manager (Ctrl+Shift+Esc), run the manufacturer's uninstall.exe, use the Microsoft Program Install and Uninstall Troubleshooter, or employ third-party tools like Revo Uninstaller. If these fail, enter Safe Mode to remove the software. 

    Here are the most effective methods to remove apps that refuse to uninstall:

    1. Force Uninstall with Third-Party Tools (Recommended) 

    Third-party tools are the most reliable way to remove stubborn, corrupted, or lingering applications by clearing associated registry keys and files. 

    • Revo Uninstaller (Free/Pro): Launch the program, right-click the stubborn app, and select Uninstall. Use the "Advanced" scan mode to delete remaining files and registry entries.
    • BCUninstaller: Good for bulk removal and handling corrupted installations, offering a "Forced Removal" feature for deeply stuck apps. 

    2. Use Microsoft's Fix-It Tool 

    Microsoft provides a specific tool to resolve corrupted uninstallation registry keys. 

    1. Download the Microsoft Program Install and Uninstall Troubleshooter.
    2. Run the tool, select Uninstalling, and choose the program from the list. 

    3. Remove via Safe Mode 

    If a program cannot be uninstalled because it is actively running or protected by a service, Safe Mode prevents it from loading. 

    1. Press Win + R, type msconfig, and go to the Boot tab.
    2. Check Safe boot, then click OK and restart.
    3. Go to Settings > Apps > Installed apps and uninstall the application.
    4. Repeat the steps to uncheck "Safe boot" to return to normal mode. 

    This video demonstrates how to uninstall apps in Windows 11:How To Uninstall Programs and Apps In Windows 11 - Full ...

    4. Use PowerShell (For Built-in Apps) 

    If pre-installed or Microsoft Store apps won't uninstall:

    1. Right-click the Start button and select Terminal (Admin) or PowerShell (Admin).
    2. Run the command: Get-AppxPackage | Select Name, PackageFullName to find the app.
    3. Use the command: Remove-AppxPackage [PackageFullName] to force removal. 

    5. Manually Delete Files (Advanced) 

    If the uninstaller fails, delete the application folder manually. 

    1. Open File Explorer and go to C:\Program Files or C:\Program Files (x86).
    2. Locate the folder and delete it.
    3. Note: You may need to take ownership of the folder to delete it, and this may leave behind registry entries. 

    This video shows how to force uninstall a program in Windows 11:

    How to Force Uninstall Programs That Won't Delete on Windows

     

    If PS isn’t install and you see only the entries in the app list try this:

    Methods to Remove App Entries in Windows 11

    • Registry Editor (For Leftover/Invalid Entries):
      1. Press Win + R, type regedit, and hit Enter to open the Registry Editor.
      2. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
      3. For 32-bit apps on 64-bit Windows, check: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall.
      4. Locate the folder (key) for the app, right-click it, and select Delete.
      5. Note: For user-specific apps, check HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall.
    • Control Panel (For Failed Uninstalls):
      1. Search for "Control Panel" in the Start Menu.
      2. Select Programs and Features.
      3. Locate the app and select Uninstall.
      4. If the app is already gone, Windows will ask if you want to remove the entry from the list.
    • PowerShell (For System Apps):
      1. Right-click the Start button and select Terminal (Admin).
      2. Run Get-AppxPackage | Select Name, PackageFullName to find the app name.
      3. Run Get-AppxPackage *appname* | Remove-AppxPackage to remove it.

    This video shows how to use PowerShell to remove pre-installed apps:

    How to Remove Pre installed Apps in Windows 11

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    Jtcindric
    JtcindricAuthor
    Participant
    May 14, 2026

    Ill give it a shot.