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liumingming
Participating Frequently
November 4, 2019
Answered

I installed ipad photoshop. Why can’t I create a new file?

  • November 4, 2019
  • 3 replies
  • 2034 views

 

I can't read this tip

This topic has been closed for replies.
Correct answer J453

Photoshop for iPad is not availabe in China: https://helpx.adobe.com/photoshop/using/photoshop-ipad-faq.html#IsPhotoshopontheiPadavailableinmycountry

 

Any Photoshop subscription that you purchase from the App Store is managed by Apple through your iTunes account. You can cancel your subscription using the App Store app on your iOS devices.

 

 

For billing issues or a refund, see Apple documentation for Request a refund for an App Store or iTunes Store purchase.

 

If through Adobe, see: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

3 replies

J
J453Correct answer
Legend
November 4, 2019

Photoshop for iPad is not availabe in China: https://helpx.adobe.com/photoshop/using/photoshop-ipad-faq.html#IsPhotoshopontheiPadavailableinmycountry

 

Any Photoshop subscription that you purchase from the App Store is managed by Apple through your iTunes account. You can cancel your subscription using the App Store app on your iOS devices.

 

 

For billing issues or a refund, see Apple documentation for Request a refund for an App Store or iTunes Store purchase.

 

If through Adobe, see: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

    C
    Carl Rytterfalk
    Participant
    November 4, 2019

    I'm having the exact same issue and I'm from Sweden using the "Normal" Swedish App Store.. should definitely work here, shouldn't it? I also agreed to the subscription with the free first month.. I'm logged in here using the same login in the app. If anyone from Adobe sees this, could you perhaps help me out? 🙂

    L
    liumingmingAuthor
    Participating Frequently
    November 4, 2019

    Who knows what is going on here?

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 4, 2019

    Hi there,

     

    We're really sorry for all the trouble. Go to the setting wheel in the top-right corner > Account and check if you are logged in with an email address there? You can share the screenshot of the account window with us.

     

    Thanks,

    Mohit

      L
      liumingmingAuthor
      Participating Frequently
      November 4, 2019

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      November 4, 2019

      Thanks for the screenshot. I see that you are logged in with one of the email addresses. Are you trying to save the file? Could you please share your exact workflow with us so that I can try those steps at my end to see if I can reproduce the same error message at my end?

       

      Thank you for your patience with us.

       

      Regards,

      Mohit

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