I shall start a free trial or buy PS although I have a subscription.

Forum|Forum|1 year ago
October 11, 2024
2 replies
555 views

Hi!

When I try to open PS, I get the message “Start your free Photoshop trial. Start a free trial or buy it now.” for a few days now, even though I've had a subscription for a few years.

Does anyone know, how I can restore my access?

Regards

Scotty

Windows

This topic has been closed for replies.

M

MontgomeryScottAuthor

Participating Frequently

Hi,

Point 1: My sub is active.

Point 2: I logged out and in again.

Point 3: Trying to update the Creative Cloud-Apps. Opened the Creative Cloud-Client. Then it reads, "On the Apps tab under Installed apps, select the “More actions” icon. Then select Check for updates." But there are no tabs. It just says, "Open the Creative Cloud installer to get started".

So, what can I do now?

Sameer K

Community Manager

Hey, @MontgomeryScott. Welcome to the Photoshop Community. I've checked your account & you have an active subscription. I'll help you figure this out.

If it is a personal machine, try these steps:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)