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Sonny5E9D
Participant
December 6, 2020
Answered

i think i broke my photoshop

  • December 6, 2020
  • 3 replies
  • 458 views

i was deleting files off my compter and fear i may have deleted some important adobe files? none of my adobe apps open correctly they all open as a blank screen, i am not able to file open or file new on any of them and i am also not able to save. no help found for this problem, please help. i have re installed about 4 times now and still having this issue. i have clicked changed system prefrences, still nothing.

This topic has been closed for replies.
Correct answer davescm

Try running the cleaner tool between uninstall and re-install

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Dave

3 replies

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Sonny5E9DAuthor
Participant
December 7, 2020

Dave you've saved the day !

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    December 7, 2020

    Glad to help 🙂

    Dave

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    December 6, 2020

    Try running the cleaner tool between uninstall and re-install

    https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Dave

      Geppetto Luis
      Geppetto Luis
      Legend
      December 6, 2020

      Chances are you've also deleted some system files try reinstalling Windows and then Photoshop apps

      S
      Sonny5E9DAuthor
      Participant
      December 7, 2020
      I am using a Mac:o
      T
      Test Screen Name
      Legend
      December 7, 2020

      If you mess up your Mac, and you've set up Time Machine, just go back to the backup before you messed it up. If you don't have Time Machine, now you know why it's recommended... 

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