Skip to main content
BrieNicole007
BrieNicole007
Participant
December 18, 2016
Answered

I updated my Photoshop CC and all of my installed content & actions are missing!!

  • December 18, 2016
  • 1 reply
  • 575 views

I updated my Photoshop today and all of the actions that I had installed are missing.  Any 'assets' that I downloaded from the Library are still there, but everything else is gone.  These are things that I paid for and will not be able to get back without buying them again (if I can even track down where I bought them from).  Has anyone had this happen to them?  Any ideas on what might have happened or if there is a way to get them back?

    This topic has been closed for replies.
    Correct answer Trevor.Dennis

    Stephen_A_Marsh wrote:

    Did you uninstall the old version?

    That doesn't normally remove the presets folders.

    Brittany, what operating system are you using?  This page will give you the file locations.

    Preference file functions, names, locations | Photoshop CC 2014

    Note, if using Windows you need to make Hidden Files & Folders viewable in File Explorer. 

    You'll find your actions, brushes etc. in the Presets folder for the previous version.  I'm guessing that your computer User Name won't be 'Trevor' though

    1 reply

    Stephen Marsh
    Community Expert
    Stephen MarshCommunity Expert
    Community Expert
    December 18, 2016

    Did you uninstall the old version?

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity ExpertCorrect answer
    Community Expert
    December 18, 2016

    Stephen_A_Marsh wrote:

    Did you uninstall the old version?

    That doesn't normally remove the presets folders.

    Brittany, what operating system are you using?  This page will give you the file locations.

    Preference file functions, names, locations | Photoshop CC 2014

    Note, if using Windows you need to make Hidden Files & Folders viewable in File Explorer. 

    You'll find your actions, brushes etc. in the Presets folder for the previous version.  I'm guessing that your computer User Name won't be 'Trevor' though

    Stephen Marsh
    Community Expert
    Stephen MarshCommunity Expert
    Community Expert
    December 18, 2016

    Trevor, where I was going with that question was that if one has access to the old version, it is easy enough to manually save out the various assets (which arguably might be wise to do before upgrading). This reminds me of a recent thread about transferring actions, when there had been no saving of the individual actions and the only actions “file” was the Actions Palette.psp file:

    However or here:

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices