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obis83959601
obis83959601
Participant
April 6, 2021
Question

I’ve got 2 graphics cards and it prevents photoshop from working

  • April 6, 2021
  • 1 reply
  • 682 views

So I bought a AsusZen Pro Duo so it has 2 screens one on the keyboard and one on the main screen because it's a laptop it runs with an intel(R) UHD graphics card and a Nvidia GeForce RTX 2060 the only way photoshop works is if I disable the intel graphics card (photoshop looks like the image below it is an extremely darkened version of photoshop if you look closely you can just make out the colors) but if I disable that the lower screen doesn't work and defeats the whole object of why I got the laptop is there anyway to set photoshop to only use the Nvidia graphics card without turning the intel graphics card off for everything?

 

many thanks 

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1 reply

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 6, 2021

Dual GPUs with conflicting drivers is known to cause issues for Photoshop. Photoshop uses the GPU for calculation not just for display of the results. You may be able to force Photoshop to use the NVidia card - see section 7 below:

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Dave

    obis83959601
    obis83959601Author
    Participant
    April 6, 2021

    Hi Dave 

    I've just tried it and it still has the same issue thank you very much for the suggestionis there anything else I can try?

     

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    April 6, 2021

    I'm not aware of any other steps aside from disabling the Intel GPU.

    You could uncheck "Use Graphics Processor" in Preferences Performance which should give you your two screens but would reduce Photoshop functionality and speed.

    Dave

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